Posted:4 hours ago|
Platform:
On-site
Full Time
Customer Complaint Handling
o Receive, log, and track customer complaints related to products or services.
o Diagnose issues over phone/email where possible and provide initial troubleshooting guidance.
o Ensure timely and professional communication with customers regarding service status and resolutions.
Technician Coordination
o Assign service calls to field technicians based on priority, skill set, and location.
o Monitor technician schedules, work progress, and service quality.
o Provide technical guidance to technicians for complex cases.
Service Quality & Timeliness
o Ensure service jobs are completed within committed timelines.
o Conduct follow-ups to confirm customer satisfaction after service completion.
Documentation & Reporting
o Maintain accurate service logs, job completion reports, and technician performance records.
o Prepare weekly/monthly service performance reports for management.
Continuous Improvement
o Suggest process improvements to reduce complaints and enhance customer experience.
o Keep updated with product knowledge and service procedures.
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹25,000.00 per month
Education:
Experience:
Location:
Expected Start Date: 01/10/2025
Amaryllis appliances india private limited
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