Customer Service Executive - Capacity Planning & Management

About The Company

TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsThe primary objective of this role is to enhance network capacity, ensuring consistent availability to support products and services that meet customer expectations. This is a hands-on operational role focused on executing capacity planning activities that directly influence daily network performance and reliability.

Responsibilities

Conducting Customer Circuit Validation, Network Analysis, Core Planning and Migrations for IP services.Reserving Capacities and managing bandwidth on inventory management systems & closing tasks in a time bound manner.Ensure order completion related to capacity augmentation or modification within TAT.Drive the Edge capacity management for Migration/ Modernization ProjectsMonitor project status and adherence to project timelines & guide team on escalations.Review traffic forecasts, past trends, and utilization reports to analyse trends.Understand network topology & Customer requirements and propose Solution for migrating the circuit.Ensure all documentations & databases are updated.Desired Skill setsExperience in Validation/Network Analysis/Planning – IP servicesExpertise in Telecom provisioning, capacity management solutionsExperience in network management applications and data networkExperience in Database applications like Remedy, Crammer etcInfrastructure Sizing and Capacity management experience