Customer Service Executive

As a Customer Support Representative at our company, you will be responsible for handling customer queries, issues, and complaints through various communication channels such as phone, email, chat, or ticketing systems. You will provide first-level technical support for software, applications, or IT-related services and troubleshoot any issues that arise. In case of unresolved issues, you will escalate them to the appropriate technical team for further assistance. Your role will also involve guiding customers on product usage, installation procedures, and basic troubleshooting steps to ensure a seamless customer experience. Your key responsibilities will include: - Handling customer queries, issues, and complaints via phone, email, chat, or ticketing systems. - Providing first-level technical support for software, applications, or IT-related services. - Troubleshooting and escalating unresolved issues to the appropriate technical team. - Guiding customers through product usage, installation, and basic troubleshooting. - Maintaining accurate records of customer interactions, feedback, and resolutions. - Ensuring timely follow-up with customers for issue resolution and satisfaction. - Collaborating with internal teams (development, QA, sales) to resolve customer concerns. - Educating customers on company products, updates, and new features. - Meeting performance targets such as response time, resolution time, and customer satisfaction. - Continuously improving knowledge of IT products, services, and support processes. Qualifications required for this role: - Proficiency in English language. - Ability to work in Night Shift. - Location: Indore, Madhya Pradesh. Please note that this is a full-time position that requires in-person work at our location. If you are passionate about providing excellent customer support and have a strong technical background, we encourage you to get in touch with us at 8827277596 to explore this exciting opportunity further.,