Customer Service Exe - Container Liner

3 - 7 years

4 - 7 Lacs

Posted:10 hours ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Duties Responsibilities :

1) Bookings - Releasing bookings for FIL service- Booking Follow up with customer for timely empty pick up for stuffing and offloading at CY - OOG approval request with OOG centre / vessel or FDR operator - Booking Split / Combine basis customer request - Container linking / Delinking basis customer request

2) REPORTS - FIL - Load plan /CBF / FLA / Final Loading Report - FIL - SID report to YMT - Weekly Report to YMT - Vessel wise and Monthly TDR report to statistics provider

3) New Customer Registration - Collecting KYC documents - Customer code creation - User ID activation - Sales code mapping

4) Vessel schedule - Sending FIL vessel carting to customers - Sending schedules based on customer request - Space request to space management team

5) shut out /Roll over process - Amending vessel in the Bookings - Sending roll over message to customer - Providing roll over/planning list to operation team

6) Mail queries - Customer Queries - Coordinating with FDR/Vsl operator for space - COD request - BL release pending follow up with customers

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