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Curriculum Associates
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Customer Service Entry Specialist

Customer Service Entry Specialist

Curriculum Associates

50 years

3 - 4 Lacs

bengaluru

Posted:6 days ago| Platform: GlassDoor logo

Apply

Skills Required

service technology learning support audit accounting processing management drive resolve prioritization shipping salesforce texture development testing

Work Mode

On-site

Job Type

Part Time

Job Description

At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation’s K–8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day.

Job Description

Essential duties/responsibilities:

Verify and audit Purchase Orders from customers

Assist sales reps and customers on all aspects of support for order placement

Enter print, digital, and on-line service orders

Work with team members to enter large, complex, multiple location orders

Work in conjunction with the Sales Operations, Fulfillment Operations, and Accounting teams to collect information and complete processing of customer orders

Identify issues and collaborate with multiple groups to bring issues to resolution

Raise awareness to management of trends noticed, to drive process and policy improvement, or to resolve technical issues if necessary. Contribute your expertise and experience to these opportunities for continuous improvement.

Active listening skills

Provide order entry assistance to additional CA teams as needed

Manage special one-off orders/projects as needed

Required Job Skills and Abilities:

You are a clear and efficient communicator, handling all correspondence with professionalism and grace through email and phone.

You are adept at communicating and coordinating with colleagues in departments outside of Customer Service and the Warehouse, including Deal Operations and Sales.

You are an expert organizer, with strong time management and prioritization skills.

You are able to work independently and take initiative.

Required Education and Experience:

Experience providing high-quality customer service, including the processing of orders.

Experience with customer service best practices and processes.

Strong sense of urgency in answering customer inquiries, complaints and other requests

PC proficient, Microsoft Office skills required

Experience with standard warehouse and shipping best practices and processes.

Experience with Rootstock, SalesForce, and Softeon or other similar business systems used for order management are required to fully meet the responsibilities of the role

Experience in basic proficiency and knowledge of Excl is needed, growth towards intermediate proficiency is encouraged.

Candidates should be ready to work in the US shift.

Curriculum Associates, LLC is an equal opportunity employer. Curriculum Associates will not discriminate against any employee or applicant for employment based on any legally-recognized basis, including, but not limited to: race (including ancestry, national origin, ethnic characteristics, interracial marriage or association, and traits historically associated with race such as hair texture and protective hairstyles), color, religion and creed (including all aspects of religious observance, practice and belief), sex (including pregnancy, lactation, childbirth or related medical conditions, breastfeeding, sex assigned at birth, difference of sex development and variations of sex characteristics), affectional or sexual orientation, gender identity or expression, age, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), veteran or uniformed servicemember status or any other status protected by federal, state or local law.

If you need special assistance or an accommodation for a disability in order to apply for a posted position, please contact our People and Culture department at

people@cainc.com

for US based job postings. Contact

people-india@cainc.com

for India job postings.

US-based Candidates:

Curriculum Associates uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit:

https://www.e-verify.gov/employees/employee-rights-and-responsibilities

Information that you provide when applying for employment with Curriculum Associates, LLC may be subject to the California Privacy Rights Act.

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Customer Service Entry Specialist