Customer Service Engineer(Invitro Products)

Job Description

Key Responsibilities: Installation & Setup: Install and configure equipment at customer sites according to technical specifications. Conduct system tests to ensure proper operation and integration with existing systems. Maintenance & Repair: Perform regular preventative maintenance and troubleshooting to minimize equipment downtime. Diagnose mechanical, electrical, or software issues and provide timely solutions. Replace faulty parts and components, ensuring that all equipment functions correctly after repairs. Customer Support: Provide on-site technical support and assistance to clients for equipment-related issues. Communicate effectively with customers to understand their problems, offer troubleshooting steps, and ensure overall satisfaction. Train customers on equipment use and best practices for maintenance. Documentation & Reporting: Keep detailed records of work performed, including repairs, parts used, and customer communications. Maintain up-to-date service logs and reports for the company s internal systems. Prepare and submit service reports, highlighting issues, resolutions, and maintenance schedules. Travel & Site Visits: Travel to customer sites (locally, regionally, or nationally) based on service needs. Handle multiple service requests efficiently while prioritizing urgent or critical issues. Compliance & Safety: Ensure adherence to safety standards and regulations while performing maintenance and repair activities. Follow company policies and procedures to maintain high standards of service quality. Continuous Learning: Stay updated with the latest technologies, systems, and service techniques. Participate in training sessions or workshops to enhance technical knowledge. Required Skills & Qualifications: Technical Skills: Proficiency in electrical, mechanical, and software troubleshooting. Problem-Solving Ability: Strong ability to diagnose and resolve issues quickly and effectively. Communication Skills: Excellent verbal and written communication skills to interact with customers and internal teams. Customer Service: Ability to provide a high level of customer service and build strong client relationships. Attention to Detail: Careful attention to detail in handling equipment, conducting diagnostics, and reporting issues. Time Management: Ability to prioritize tasks and manage time efficiently when traveling between multiple service sites. Qualifications: A degree or diploma in electrical engineering, mechanical engineering, or a related field. Prior experience in a field service engineer role or technical support is preferred. A valid driver s license and ability to travel as required by the role. Working Conditions: Travel is required to customer sites. Flexible working hours may be necessary, including on-call availability for emergency repairs. Must be comfortable working in diverse environments