Customer Service Engineer (After Sales Engineer)

Role Overview: You will be responsible for providing technical support and service for submersible pumps and motors, Booster Pumps, Dewatering Pumps, Slurry Pumps, and hydropneumatic pump systems. Your role will involve installation, commissioning, and maintenance. The ideal candidate should have a strong background in mechanical or electrical engineering, excellent problem-solving skills, and exceptional customer service abilities. Key Responsibilities: - Provide technical assistance to customers, distributors, and field service technicians through phone, email, or on-site visits. - Identify and resolve technical issues related to submersible pumps and motors, including fault diagnosis and repair. - Perform on-site service and repair of submersible pumps and motors, industrial Pumps, Booster Pumps, Dewatering Pumps, Slurry Pumps, and hydropneumatic pump systems, including installation, commissioning, and maintenance. - Conduct training sessions for customers, distributors, and field service technicians on product operation, maintenance, and repair. - Maintain accurate records of technical support, service, and repair activities. - Collaborate with sales, manufacturing, and R&D teams to address customer issues and enhance product performance. - Identify areas for product improvement and provide feedback to the R&D team. Qualifications Required: - Bachelor's degree in Mechanical or Electrical Engineering or a related field. - 7-10 years of experience in after-sales service, technical support, or a related field. - Strong knowledge of submersible pumps and motors, hydraulics, and electrical systems. Additional Details: The company hashtag #FEIndia indicates that the company is likely named FEIndia. Role Overview: You will be responsible for providing technical support and service for submersible pumps and motors, Booster Pumps, Dewatering Pumps, Slurry Pumps, and hydropneumatic pump systems. Your role will involve installation, commissioning, and maintenance. The ideal candidate should have a strong background in mechanical or electrical engineering, excellent problem-solving skills, and exceptional customer service abilities. Key Responsibilities: - Provide technical assistance to customers, distributors, and field service technicians through phone, email, or on-site visits. - Identify and resolve technical issues related to submersible pumps and motors, including fault diagnosis and repair. - Perform on-site service and repair of submersible pumps and motors, industrial Pumps, Booster Pumps, Dewatering Pumps, Slurry Pumps, and hydropneumatic pump systems, including installation, commissioning, and maintenance. - Conduct training sessions for customers, distributors, and field service technicians on product operation, maintenance, and repair. - Maintain accurate records of technical support, service, and repair activities. - Collaborate with sales, manufacturing, and R&D teams to address customer issues and enhance product performance. - Identify areas for product improvement and provide feedback to the R&D team. Qualifications Required: - Bachelor's degree in Mechanical or Electrical Engineering or a related field. - 7-10 years of experience in after-sales service, technical support, or a related field. - Strong knowledge of submersible pumps and motors, hydraulics, and electrical systems. Additional Details: The company hashtag #FEIndia indicates that the company is likely named FEIndia.