Customer Service Engineer (After Sales Engineer)

Role Overview: As a Technical Support Specialist at Franklin Electric, you will be responsible for providing technical support and service for submersible pumps and motors. Your role will involve assisting customers, distributors, and field service technicians with technical issues related to submersible pumps and motors. You will play a crucial role in troubleshooting technical problems, performing service and repair tasks, conducting training sessions, maintaining documentation, collaborating with cross-functional teams, and continuously seeking areas for product improvement. Key Responsibilities: - Provide technical assistance to customers, distributors, and field service technicians through phone, email, or on-site visits - Troubleshoot technical problems related to submersible pumps and motors - Perform service and repair tasks as required - Conduct training sessions on product usage and maintenance - Maintain documentation of technical support activities - Collaborate with cross-functional teams to address technical issues and enhance product performance Qualifications Required: - Bachelor's degree in Mechanical or Electrical Engineering or a related field - Minimum of 2+ years of experience in after-sales service, technical support, or a related field - Strong knowledge of submersible pumps and motors, hydraulics, and electrical systems - Excellent communication and problem-solving skills - Effective time management and organizational abilities - Willingness to travel up to 50% of the time Additional Company Details: Franklin Electric is a global leader in water and energy systems, committed to continuous improvement and innovation to meet customer needs. Inspired by Benjamin Franklin, our company values drive us to push boundaries and create meaningful change. With a comprehensive range of pumps, motors, drives, and controls for various applications, we aim to make a positive impact worldwide. Our culture prioritizes fairness, respect, diversity of thought, and social responsibility. Initiatives like the Franklin Women's Network and the Franklin Wells for the World Foundation demonstrate our commitment to excellence beyond products and services. By joining Franklin Electric, you will be part of a vibrant and inclusive community focused on career growth, personal development, and making a difference in the world.,