Customer Service Domestic Voice Versant Team Member-BPS

Hexaware Technologies

0 - 5 years

0 Lacs

Mumbai Pune Chennai

Posted:2 hours ago| Platform:

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Skills Required

customer service bps domestic voice recruiter crm software

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Customer Service Domestic Voice Versant Team Member to join our team. The ideal candidate will have 0 to 6 Years (Freshers are welcome) in customer services, preferably in the Software Services industry.

Roles and Responsibility

Provide exceptional customer service and support to clients via phone, email, or chat.
Resolve customer complaints and issues professionally and promptly.
Collaborate with internal teams to resolve complex customer issues.
Develop and maintain strong relationships with customers to ensure long-term satisfaction.
Identify and escalate potential issues to senior management as needed.
Continuously improve knowledge and skills to stay current with industry trends.

Job Requirements

Strong communication and interpersonal skills are essential.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Excellent problem-solving and analytical skills are required.
Strong attention to detail and organizational skills are necessary.
Experience with CRM software and ticketing systems is preferred.
Ability to work collaboratively as part of a team.

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