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Hexaware Technologies
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Customer Service Domestic Voice Lead - BPS

Customer Service Domestic Voice Lead - BPS

Hexaware Technologies

1 - 4 years

|

6 - 10 Lacs

mumbai pune chennai

Posted:3 days ago| Platform:

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Skills Required

customer service voice process operations customer handling customer care customer support

Work Mode

Work from Office

Job Type

Full Time

Job Description

TTL / TL / Sr.TL 1
Position Objective
The incumbent would be part of the team and the primary responsibility will be to take care of day to day work allocation to CSAs interacting with client, attending Client calls and other important meetings, Conduct Weekly, SMR, Project Review, Daily Team meetings, etc, Passing on the process updates to the team members, Maintaining Weekly reports, Daily reports and interacting with the process manager and the team to improve the process 2
Business environment Vertical : Operations Process Name: Seattle Scope: Customer Service 3
Organization chart Reporting To: Asst / Deputy Manager Reportees (if Any): 18 20 CSAs.

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Hexaware Technologies

IT Services and IT Consulting

Navi Mumbai Maharashtra

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