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Tata Capital
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Customer Service - Digital Sales - Housing

Customer Service - Digital Sales - Housing

Tata Capital

1 - 2 years

6 - 9 Lacs

Gurugram

Posted:4 days ago| Platform:

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Skills Required

presentation skills affordable housing sales financial products home loans statutory compliance digital sales housing customer service customer acquisition customer interface housing loan client relationship housing finance finance sales

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly motivated and results-driven Digital Sales Manager to join our team in Gurgaon. The ideal candidate will have 1-2 years of experience in sales, preferably in the housing loan or affordable housing finance sector. Roles and Responsibility
Achieve business targets by acquiring new client relationships through various digital journeys.
Proactively understand customer needs and cross-sell multiple products as per requirements.
Adhere to all policies and guidelines for updating leads and closures, following best practices.
Execute activities and campaigns as planned by the respective Digital Sales Manager.
Display customer centricity by executing customer interface processes within defined timelines.
Collaborate with internal and external teams to ensure timely service to customers seeking mortgage products.
Meet and exceed business targets in terms of profitability, product mix, and quality of sourcing.
Serve as the one-point contact for all financial needs for customers.
Ensure zero error in adherence to policies and systems.
Source high-quality files that meet specified guidelines.
Build targeted client relationships within agreed timelines and meet/exceed customer acquisition targets.
Timely update on all leads shared by stakeholders and meet sales targets for HL products in the assigned territory.
Ensure the customer satisfaction matrix is met for all client relationships and provide timely MIS reporting to concerned parties.
Clear the certification examination within specified timelines.
Possess knowledge about all financial products like Home Loans, Mortgages, statutory compliance, and local market procedures.
Demonstrate knowledge about legal agreement reviews, data uploads across SFDC, and the ability to analyze large data for opportunity sizing.
Exhibit excellent communication and presentation skills, with the ability to converse and execute actionables with both internal and external stakeholders.

Job
Graduate degree required; Masters/Postgraduate optional.
Minimum 1-2 years of experience in Offline/Online Channel/Home Loan/Affordable Housing Finance sales.
Possess strong knowledge of financial products, including Home Loans and Mortgages.
Understand statutory compliance and local market procedures.
Ability to analyze large data and present findings for opportunity sizing.
Excellent communication and presentation skills are essential.
Demonstrate the ability to work in a fast-paced environment and meet deadlines.
Strong problem-solving skills and attention to detail are necessary.

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Tata Capital

Financial Services

Mumbai Maharashtra

5001-10000 Employees

3764 Jobs

Key People

Rajesh Sethi

Managing Director & CEO
Supratim Bandyopadhyay

Chief Financial Officer
Ravi K. S. R.

Chief Technology Officer

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Customer Service - Digital Sales - Housing