Customer Service Coordinator

As a Service Coordinator at Harison Generators Pvt. Ltd., located in Patiala within the Service department, your primary responsibility will be to efficiently coordinate service schedules and assign tasks to technicians. You will be tasked with handling customer queries, complaints, and service requests while ensuring timely resolution of breakdowns and preventive maintenance. Additionally, you will be expected to maintain service records, reports, and documentation, and coordinate with sales, stores, and operations to facilitate a smooth workflow. To excel in this role, you should hold a Graduate/Diploma in a relevant field with at least 3 years of experience in service coordination or after-sales support, preferably in the generator/power industry. Strong communication, organizational, and multitasking skills are essential, along with proficiency in MS Office and basic ERP/CRM tools. In return, we offer a competitive salary with incentives and opportunities for growth within the company. The job type is full-time, and benefits include paid sick time and Provident Fund. The work location is in person at our premises in Patiala. If you are interested in this exciting opportunity, please contact us at +91 7743003603 to speak with the employer.,