Job
Description
Position Summary The Customer Service Coordinator will process customer sales orders and internal sample orders, responding to customers to meet their requirements to the extent possible, and ensuring that SAP data accurately reflects live order status for each customer, including compliance with internal finance and transportation requirements, Essential Job Functions Work closely with customers across the assigned territories, in close collaboration with Operations , to address any and all service issues dealing with product supply and sales order fulfillment, Receive, organize, and manage data entry of all customer orders to support demand fulfillment in support of company sales objectives, and keep close contact with customers to monitor their FG inventory levels and depletions, Receive, organize, and manage data entry of all internal MAT/TDM sample orders for execution of company marketing & sampling activities in each assigned territory, Work with internal and external customers to ensure that for sales orders there is a clear transfer of ownership in compliance with company financial accounting procedures, and for sample orders there is timely and accurate accounting of company expenditures, Represent Company and the brands effectively to all constituencies, maintaining at all times a professional code of conduct in support of this, Execute special projects or assignments as directed by the Company, Ensure that Company operational standards, policies, procedures, and practices are followed in a timely and consistent manner, Perform other duties as assigned, Position Requirements Prefer a Bachelor's Degree in the field of Prefer a Bachelor's Degree in the field of -Business Administration, Business,Analytics, Accounting, or Supply Chain, Additional Experience Desired: Between 3-5 years of experience in Inventory Control and Customer Service, Additional Experience Desired: Between 3-5 years of experience in Customer Service or Supply Chain, Computer Skills Desired: Advance user Microsoft office, Preferred Certifications: Ability to use computer-based ERP system, SAP experience preferred ECC, MM, MRP, Additional Knowledge or Skills to be Successful in this role: Fluent English,
