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Customer Service Back Office (Non Voice process)

Customer Service Back Office (Non Voice process)

Hiretick

1 - 5 years

0 Lacs

ahmedabad gujarat

Posted:3 weeks ago| Platform: Shine logo

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Skills Required

customer service email support ticketing systems database management coordination customer satisfaction chat support

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: You will be responsible for handling customer queries and issues through email, chat, and ticketing systems without involving any calling. Your main tasks will include providing accurate, valid, and complete information to customers promptly, maintaining records of customer interactions, and updating databases. Additionally, you will need to coordinate with internal teams to resolve issues effectively and ensure customer satisfaction by offering professional and courteous support. Meeting process targets for response time, accuracy, and quality will also be a key part of your role. Qualification Required: - Previous experience in customer service or a related field would be beneficial. - Excellent communication skills, both written and verbal. - Strong problem-solving abilities and the capability to work well under pressure. - Proficiency in using email, chat, and ticketing systems. - Ability to collaborate effectively with internal teams. (Note: No additional details about the company were provided in the job description),

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Human Resources Services

HSR layout Sector 1 Karnataka

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Customer Service Back Office (Non Voice process)