Customer Service Associate

As a member of our team, you will be responsible for promptly and courteously responding to student inquiries through various communication channels such as phone, email, and chat. Your role will involve providing accurate and comprehensive information about educational programs, application processes, and related services to assist students effectively. It will be crucial for you to identify and resolve student issues efficiently, escalating when necessary to ensure timely resolutions. Collaboration with other departments to address complex student queries and concerns will be a key part of your responsibilities. Engaging proactively with students throughout their educational journey to ensure a positive and supportive experience will be essential. You will conduct follow-ups to gather feedback, track progress, and address any emerging issues. Maintaining accurate and up-to-date student records in the CRM system will also be part of your duties. Ensuring compliance with data protection and privacy regulations in handling student information is of utmost importance. Encouraging and facilitating the generation of reference leads from existing satisfied students, collaborating with Marketing to promote referral programs and initiatives, and working closely with Team Leads, Managers, and Higher Management to achieve individual and team performance goals are additional expectations from your role. Your participation in regular team meetings and training sessions to enhance skills and knowledge will be encouraged. Holding a Bachelor's degree in a relevant field, demonstrating proven experience in customer service or a related role, exhibiting excellent communication and interpersonal skills, possessing strong problem-solving abilities and attention to detail, being familiar with CRM systems, and showing basic computer proficiency are prerequisites for this position. Additionally, fluency in English, Hindi, and Marathi will be required. Join our team at an education consultancy providing admission and visa services to students, assisting with career counseling, and contributing to the success of our students" educational journeys.,