We are seeking a motivated and customer-oriented Customer Service Associate to join our team in India. The ideal candidate will have 1-3 years of experience in a customer service role and possess excellent communication skills. You will be responsible for assisting customers with their inquiries, resolving complaints, and providing information about our products and services.

Responsibilities

Assist customers with inquiries via phone, email, and chat.
Resolve customer complaints and provide appropriate solutions in a timely manner.
Maintain customer records and update account information as necessary.
Provide product and service information to customers.
Collaborate with team members to improve customer service processes.
Escalate complex issues to the appropriate department or supervisor.

Skills and Qualifications

1-3 years of experience in customer service or a related field.
Strong verbal and written communication skills in English and local languages.
Proficiency in using customer service software and CRM tools.
Ability to handle difficult situations and provide effective solutions.
Strong attention to detail and ability to multitask.
Basic understanding of customer service principles and practices.

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Customer Service Associate