Customer Service Associate

Job Description

We’re hiring a Customer Support Associate for Webdenso, India’s leading celebration and gifting platform. The CSA will be responsible for managing daily customer interactions via WhatsApp, phone calls, and emails, ensuring a smooth experience from enquiry to order delivery. You’ll be the voice of the brand and the go-to person for solving queries, confirming orders, and coordinating with the internal team. Key Responsibilities: Handle incoming queries from customers through WhatsApp, calls, and email. Assist customers in booking gifts, decoration services, or events on the Giftlaya platform. Explain packages, services, and delivery timelines clearly to potential clients. Convert inquiries into successful bookings using friendly and persuasive communication. Follow up on pending queries and ensure timely order processing. Coordinate with the backend and logistics teams for order execution. Maintain customer records and update CRM/Excel sheets regularly. Handle post-order feedback and resolve any customer complaints professionally. Requirements: Excellent communication skills in English and Hindi (regional language is a plus). Confident in handling clients over WhatsApp and phone. Good typing speed and basic Excel knowledge. Ability to multitask and work in a fast-paced, celebration-centric business. Prior experience in customer service or sales is preferred but freshers are welcome . Eligibility: Minimum 12th pass; Graduation preferred. Female candidates preferred for this role. Should have basic familiarity with online shopping, gift services, or event bookings. Perks: Work with a young and dynamic team in a fast-growing brand. Opportunity to grow into senior client servicing or operations roles. Incentives based on performance and customer satisfaction. Flexible work hours (if applicable). Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Internet reimbursement Paid sick time Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person