Customer Service Associate

Role & responsibilities

Job Title: Call Center Specialist

Scheduled Shifts: Rotational Shift

Working Days : 5 Days Work Mode (Sat & Sun) Off

Hours: 9 Hours

Exepreicne : 2- 5 Years

Notice : Only Immediate Joiners

Position Summary:

The ideal candidate will be detail-oriented, organized, and able to adapt to a fast-paced

environment. As a Call Center Specialist, you will be the first point of contact for customers

who need assistance with water damage mitigation. You will respond to calls, provide

valuable support to our customers, and help coordinate services in a timely and efficient

manner.

Key Responsibilities:

• Customer Support: Answer inbound calls from customers needing water mitigation

services, provide guidance, and collect necessary information to assess their needs.

• Empathy & Urgency: Display understanding and urgency in helping distressed

customers during emergency situations.

• Problem Resolution: Utilize excellent problem-solving skills to direct customers to

appropriate solutions, coordinating with other team members for water mitigation

assistance as needed.

• Efficient Service Delivery: Ensure all inquiries are handled efficiently and follow up

on pending tasks as needed to ensure customer satisfaction.

• Documentation: Maintain accurate records of customer interactions, service

requests, and outcomes in the companys CRM system.

• Shift Flexibility: Be available to work flexible shifts, including evenings, weekends,

and holidays to ensure 24/7 customer support

Required Skills & Qualifications:

• Experience: Previous experience in a customer service or call center role, preferably

in an emergency services or water mitigation environment.

• Strong Communication Skills: Ability to communicate concisely and professionally

with customers over the phone and via email.

• Empathy & Customer Focus: Strong ability to listen actively and empathize with

customers in stressful situations, demonstrating compassion and support. Must have

always positive attitude.

• Urgency: Ability to respond quickly and efficiently to customer needs in high-

pressure situations.

• Self-Starter: Must be able to work independently in a remote environment while

maintaining productivity and meeting service level expectations.

• Technical Proficiency & Support: Comfortable with computer systems, CRM

software, and communication tools.

• Availability: Ability to work 24/7 shift patterns.
• Reliability: Consistent, dependable attendance and punctuality

Preferred Qualifications:

Industry Knowledge: Previous experience in the water mitigation, restoration industry, or

emergency services is a plus.

Email ID : jobs@vservesolution.com /98864898292