Customer Service Associate

Job Description

Role & responsibilities Listen to customers to understand their problem or need this may require agents to ask appropriate follow-up questions and provide specific information on products and services. Resolving International customer's queries. Make sure customer needs are met Agents should follow up to ensure customer satisfaction and answer any additional questions. Agents should always make sure customers feel that they are being heard and valued, while effectively communicating updates and solutions. Chat support Executive help customers to get the information they need promptly and accurately, thereby increasing customers loyalty and improving customer satisfaction. Improved customer satisfaction Customers want quick answers to their questions or problems, and chat support allows them to get them in real time. Situational handling skills. Preferred candidate profile - International chat support experience is mandatory, Salary max 4.8 LPA Location : Pune (Hinjewadi) Qualification: Undergraduate & graduates both can apply. Experience : 0.6 months Upselling experience will give an advantage. If you are Interested then share your cv on WhatsApp:_ 7390064927., 9792002975 Regards Muskan Singh 7390064927 Jagriti 9621836318 / 9792002975