Customer Service Associate (Non-Voice)

Newstel is hiring!We’re looking for a proactive and empathetic Customer Service Associate to support our customers through digital channels. If you’re tech-savvy, customer-obsessed, and can thrive in a fast-paced online marketplace, we’d love to hear from you. This is a remote-first role open to candidates based in the Philippines. Whether you’re a fresh graduate or experienced in B2C support, if you’re passionate about helping people and delivering exceptional service, this role is for you.

What You’ll Be Doing

• Responding to customer inquiries via email with clarity, accuracy, and care
• Ensuring timely and accurate resolution of customer concerns
• Keeping up-to-date with internal tools, processes, and new feature launches
• Maintaining CRM records and ensuring all customer data is accurate and updated
• Collaborating with internal teams and third-party partners to address customer needs
  

What We’re Looking For

• Experience in B2C customer support, ideally through digital channels
• Strong empathy and ability to engage with diverse customer personalities
• Comfortable working in a marketplace environment with multiple stakeholders
• Excellent written and verbal communication in English
• Computer-literate with basic knowledge of system tools and online navigation
• Educational background: High School (Old Curriculum) / SHS Graduate / Associate or Vocational Graduate / College Graduate
  

Why Newstel?At Newstel, we don’t just connect brands to customers—we build lasting relationships through authentic and human-first interactions. We believe in continuous growth, operational excellence, and putting our people first.Location: Remote – PhilippinesEquipment: You’ll use your own device, and we’ll support you with the tools and access you need.

Our Hiring Process

We believe hiring should be a two-way conversation. Our process is designed to help us get to know each other:

• Capabilities, tasks, and equipment assessment
• Initial Interview
• Final Interview
  

Ready to apply?
Send your CV and a short introduction. Tell us why this role excites you – we can’t wait to meet you!