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TE Connectivity
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CUSTOMER SERVICE ASSOCIATE IV

CUSTOMER SERVICE ASSOCIATE IV

TE Connectivity

2 - 5 years

4 - 8 Lacs

bengaluru

Posted:3 days ago| Platform:

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Skills Required

customer service salesforce case management sap customer satisfaction order management service delivery sap sd logistics process improvement sales

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Overview

Strengthens customer relationships by acting as a liaison between customer and any internal points of contact
This position is the central point of contact for all daily operational requirements from inquiry and pre orders needs through all post order activities.

Job Requirements

Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements including
Customer Relationship & Satisfaction
Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries using SALES-FORCE.
Proactive communication to Customer on pending changes to MOQs, Lead Time, Price Agreement expiry and visits as required
Strategy for building positive customer relationships
Delivery Management On-going Backlog management and forecast monitoring Metric STS (Schedule to ship) & STR (Schedule to Request
Complete Order management
Billing Management Quote follow up and proactive billing management process Metric - Billing
Manage Service Delivery Process / Execution
Ensure daily review of order backlog, open order reports and forecast reports and work with team to provide early warning of late deliveries to the Customer and teao Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments
Weekly quotes follow up, credit status monitoring and awareness of status on open quality issue
Manage Interfaces & Build Service Culture
Act as voice of the Customer for internal support departments
Participate in development training and process improvement projects to expand and challenge learning new ideas and processes
Take ownership for actions and follow through on tasks until resolved

Desired Candidate Profile:

Educational Degree
: Graduate
Experience
: 2 to 5 years
Must have skills:
SAP SD Order management / Backlog management

Special Qualifications, Knowledge & Skills:

Customer Focus, Demand and forecast, Planning, SFDC ( SalesForce Dot Com) (sales force-case management), Logistics, Excel, PowerPoint
Competencies
EOE, Including Disability/Vets

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TE Connectivity

Appliances, Electrical, and Electronics Manufacturing

TE Connectivity

Bengaluru, Karnataka

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CUSTOMER SERVICE ASSOCIATE IV