Reno Platforms logo

Customer Service Associate in Lucknow

15 years

0 Lacs

lucknow uttar pradesh india

Posted:1 week ago| Platform: Linkedin logo

Apply

Skills Required

service erp development configuration data migration support training resolve documentation management schedule flexibility

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

  • Serve as the onsite resource between the client and our internal ERP development/implementation team.
  • Assist in the implementation process, including setup, configuration, data migration support, and system testing.
  • Provide training and guidance to client users to ensure effective adoption of ERP modules.
  • Understand client business processes and map them to ERP functionalities.
  • Monitor user activity and identify areas where additional support or training is needed.
  • Troubleshoot and resolve basic functional or usage issues; escalate complex technical issues to the product/technical team.
  • Collect client feedback and share actionable insights with internal stakeholders for continuous improvement.
  • Maintain clear documentation of client queries, resolutions, and training sessions.
  • Support change management and encourage best practices in ERP usage.

Work Schedule

  • 6 days a week with a rotating weekly day off.
  • Flexibility to adjust schedule as per client requirements when needed.
  • Will have to work at the client location.
About Company: Reno Platforms aims to build an entire operating system for premier education institutions in this country. Trusted by 100+ premier institutions, including IITs, IIMs, Ashoka University, Royal Global Group, GD Goenka Group, and many more! With a combined experience of 15+ years in the education industry and working with 100+ institutions, we bring our combined expertise to build revolutionary products that solve complex problems of education institutions at any scale.

More Jobs at Reno Platforms

Customer Service Manager in Delhi, Ghaziabad, Guwahati, Gurgaon, Indore, Kanpur Dehat, Noida, Lucknow (Hybrid)

Akbarpur, Uttar Pradesh, India

15.0 - 15.0 yrs
|

Salary: Not disclosed

Customer Service Manager in Delhi, Ghaziabad, Guwahati, Gurgaon, Indore, Kanpur Dehat, Noida, Lucknow (Hybrid)

Noida, Uttar Pradesh, India

15.0 - 15.0 yrs
|

Salary: Not disclosed

Customer Service Manager in Delhi, Ghaziabad, Guwahati, Gurgaon, Indore, Kanpur Dehat, Noida, Lucknow (Hybrid)

Ghaziabad, Uttar Pradesh, India

15.0 - 15.0 yrs
|

Salary: Not disclosed

Customer Service Manager in Delhi, Ghaziabad, Guwahati, Gurgaon, Indore, Kanpur Dehat, Noida, Lucknow (Hybrid)

Gurgaon, Haryana, India

15.0 - 15.0 yrs
|

Salary: Not disclosed

Customer Service Manager in Delhi, Ghaziabad, Guwahati, Gurgaon, Indore, Kanpur Dehat, Noida, Lucknow (Hybrid)

Indore, Madhya Pradesh, India

15.0 - 15.0 yrs
|

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Reno Platforms logo
Reno Platforms

RecommendedJobs for You

Reno Platforms logo

Customer Service Associate in Lucknow

Reno Platforms

lucknow, uttar pradesh, india

Reno Platforms logo

Customer Service Associate in Lucknow

Reno Platforms

lucknow, uttar pradesh, india