Customer Service Associate

As a Customer Service Representative, you will be responsible for handling inbound calls from US-based members regarding healthcare insurance, claims, policy details, and coverage. Your main duties will include resolving customer queries promptly with a customer-first approach and escalating complex issues to appropriate departments when needed. Qualifications Required: - Excellent communication skills - Ability to multitask and prioritize effectively - Strong problem-solving skills About Company: We are a leading hiring and technology firm with expertise in understanding clients" manpower and technical requirements. Matching them with the right candidates and technology solutions has been our forte. With years of experience, we have empowered many businesses with our excellence. Our specialization lies in providing technical solutions with Salesforce as our key focus area. We excel in offering the best talents for various fields such as IT, KPO, manufacturing, BPO, and retail (inbound, outbound/back-office operations). Our commitment to understanding client needs and providing the right solutions sets us apart as one of the top IT and recruitment firms.,