Key Responsibilities Data Management: Enter and manage data accurately in internal systems. Administrative Support: Assist with scheduling, document handling, and daily coordination tasks. Customer Support: Respond to customer queries via email and chat (non-voice). Reporting: Prepare and maintain operational and service-related reports. About Company: We stand amongst the leading hiring and technology firms with expertise in understanding clients' manpower and technical requirements & matching them with the right candidates and the right technology. With years of experience, our excellence has empowered many businesses to date. We also specialize in providing technical solutions keeping Salesforce our key focus area and providing the best possible solutions using Salesforce standards. We specialize in providing the best of talents for the fields of IT, KPO manufacturing, BPO & retail (inbound, outbound/back-office operations), etc. We are amongst the leading IT & recruitment firms with expertise in understanding client's manpower and technical requirements & matching them with the right candidates and the right technology.
Key Responsibilities Customer Support: Address customer inquiries and resolve issues through email, chat, or other non-voice communication channels. Generate and maintain reports related to operations, sales, or customer service metrics. Accurately input and process data into company systems, ensuring information is up-to-date and accessible. About Company: We stand amongst the leading hiring and technology firms with expertise in understanding clients' manpower and technical requirements & matching them with the right candidates and the right technology. With years of experience, our excellence has empowered many businesses to date. We also specialize in providing technical solutions keeping Salesforce our key focus area and providing the best possible solutions using Salesforce standards. We specialize in providing the best of talents for the fields of IT, KPO manufacturing, BPO & retail (inbound, outbound/back-office operations), etc. We are amongst the leading IT & recruitment firms with expertise in understanding client's manpower and technical requirements & matching them with the right candidates and the right technology.
Key Responsibilities Handle inbound calls from US-based members regarding healthcare insurance, claims, policy details, and coverage. Resolve customer queries promptly with a customer-first approach. Escalate complex issues to appropriate departments when needed. About Company: We stand amongst the leading hiring and technology firms with expertise in understanding clients' manpower and technical requirements & matching them with the right candidates and the right technology. With years of experience, our excellence has empowered many businesses to date. We also specialize in providing technical solutions keeping Salesforce our key focus area and providing the best possible solutions using Salesforce standards. We specialize in providing the best of talents for the fields of IT, KPO manufacturing, BPO & retail (inbound, outbound/back-office operations), etc. We are amongst the leading IT & recruitment firms with expertise in understanding client's manpower and technical requirements & matching them with the right candidates and the right technology.
Key Responsibilities Handle inbound calls from US-based members regarding healthcare insurance, claims, policy details, and coverage. Resolve customer queries promptly with a customer-first approach. Escalate complex issues to appropriate departments when needed. About Company: We stand amongst the leading hiring and technology firms with expertise in understanding clients' manpower and technical requirements & matching them with the right candidates and the right technology. With years of experience, our excellence has empowered many businesses to date. We also specialize in providing technical solutions keeping Salesforce our key focus area and providing the best possible solutions using Salesforce standards. We specialize in providing the best of talents for the fields of IT, KPO manufacturing, BPO & retail (inbound, outbound/back-office operations), etc. We are amongst the leading IT & recruitment firms with expertise in understanding client's manpower and technical requirements & matching them with the right candidates and the right technology.
As a Customer Service Representative, you will be responsible for handling inbound calls from US-based members regarding healthcare insurance, claims, policy details, and coverage. Your main duties will include resolving customer queries promptly with a customer-first approach and escalating complex issues to appropriate departments when needed. Qualifications Required: - Excellent communication skills - Ability to multitask and prioritize effectively - Strong problem-solving skills About Company: We are a leading hiring and technology firm with expertise in understanding clients" manpower and technical requirements. Matching them with the right candidates and technology solutions has been our forte. With years of experience, we have empowered many businesses with our excellence. Our specialization lies in providing technical solutions with Salesforce as our key focus area. We excel in offering the best talents for various fields such as IT, KPO, manufacturing, BPO, and retail (inbound, outbound/back-office operations). Our commitment to understanding client needs and providing the right solutions sets us apart as one of the top IT and recruitment firms.,