Customer Service Associate

As a Customer Relationship Manager at FreshBay, you will be responsible for building and maintaining strong relationships with our customers to ensure their satisfaction and loyalty. Acting as the primary point of contact, you will address customer queries, concerns, and issues efficiently through email, phone, or chat. Your role will involve providing product or service-related support, guiding customers on best practices, and maximizing the value of our offerings. Monitoring customer engagement and proactively addressing potential churn risks will be a key aspect of your responsibilities. Collaborating with internal teams such as sales, marketing, and operations is essential to ensure seamless customer experiences. Additionally, you will collect and analyze customer feedback to suggest improvements to our products or services. Your role will also involve maintaining accurate records of customer interactions and updates in our CRM system. FreshBay is a prominent supplier of fruits & vegetables in the Delhi NCR region, catering to multi-brand stores, banquets, restaurants, hospital chains, individual stores, online, and direct customers. Join us in delivering exceptional customer experiences and driving customer satisfaction.,