Customer Service Associate

As a Customer Support Representative at WEO Infotech Pvt Ltd, your role will involve handling customer queries and providing prompt, accurate solutions through call, chat, and email. You will assist customers in basic troubleshooting related to software and IT products, ensuring high levels of customer satisfaction with a polite and professional approach. Additionally, you will be responsible for maintaining customer records, updating information in the CRM system, and escalating unresolved issues to the technical team with clear documentation. Collaboration with the internal team to effectively resolve customer concerns will also be a key part of your responsibilities. Qualifications Required: - Excellent communication skills with a customer-centric approach. - Basic understanding of software and IT products. - Ability to work collaboratively with a team to achieve common goals. About Company: WEO Infotech Pvt Ltd is a dynamic and innovative digital solutions company dedicated to transforming businesses in the digital realm. The company's expertise spans Website Design, Strategy & Consulting, Web Development, Mobile Apps, E-commerce Solutions, Digital Marketing, and Paid Advertising. With a talented team of designers, developers, and marketing specialists, WEO Infotech crafts tailored strategies that drive tangible results for startups and established enterprises. The company believes in fostering long-term partnerships, understanding clients" goals, and delivering top-notch solutions to meet unique needs. Join WEO Infotech to embrace innovation and success!,