Customer Service Associate

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

The Customer Service Associate of Cytiva is responsible for timely processing of customer Orders, shipments from overseas. Be in constant Touch with Customer and Supply chain/Modality fulfillment of Delivery updates.

This position is part of the India Customer Service located in Bangalore and will be onsite. At Cytiva, our vision is, to advance future therapeutics from discovery to delivery.

What you will do:

• Plan and pro-actively manage the entire process of fulfilling a customer contract from Order Entry to Collection to ensure that customer requirements are met.
• Establish and maintain communication with the appropriate individuals throughout the process (OTR Regional Mgr., Install Specialist, OTR Logistics, Installation coordinator, application coordinator, Finance).
• Order Entry and backlog quality. Implement changes as required for each project followed. Optimize Sales transfers.
• Monitor the Customer Plan versus actual to pro-actively reduce Span in the Customer Order Fulfillment grounded on SCOT optimization.
• Ensure orders validation, compliance, and approvals before Order Entry. Follow up process on shipment, installation, application and collection issues related to OTR.

Who you are:

• Experience – preferably 3+ years in Commercial Field – Order Management / Customer Service.
• Well versed in MS office platform, and candidate should possess good experience in handling ERP systems – Oracle Preferred.
• Good communication in English both Verbal & Written & good inter-personal skills.

It would be a plus if you also possess previous experience in:

• Degree in Commerce
• Hands-on knowledge in Warehouse operations, customs, banking, Freight forwarders, LC and Bank Transactions will be an added advantage.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.