Customer Service Associate

About Bhanzu

Bhanzu is a rapidly expanding EdTech organization, founded by Neelakantha Bhanu Prakash (The Worlds
Fastest Human Calculator). We are dedicated to delivering engaging learning experiences that eliminate mathphobia and cultivate strong analytical thinking in students globally. We prioritize operational excellence,continuous innovation, and a learner-centric approach.

Role & Responsibilities

Act as a single point of contact and be the face of Bhanzu support for the customers

Respond to customer queries in a timely and accurate way, via phone, email or chat

Proactive outbound calling to build rapport with the customers

Identify customers needs and requirements and propose suitable solutions quickly and efficiently by coordination with cross-functional teams

Follow-up with customers to ensure their issues are resolved

Build and maintain long-lasting relationships with existing customers

Maintain a deep knowledge of company products and services

Preferred candidate profile

Degree in management, marketing, communication, or a similar field Experience as a relationship manager, in customer service, or a similar role Proficiency in Microsoft Office, CRM software and use of ticketing systems Excellent written, verbal skills and interpersonal skills Good conflict resolution and problem-solving skills Ability to multi-task and display patience when handling tough cases