Customer Service Assistant

Swiss Group India Pvt Ltd

0 years

2 - 0 Lacs

kochi kerala

Posted:2 days ago| Platform: SimplyHired logo

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Skills Required

data entry computer skills in-person communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:
To efficiently ensure the timely delivery of products while maintaining quality standards and achieving customer satisfaction.

Principal Duties and Responsibilities:

Act as a liaison between the store and brand for all service-related issues.
Receive service watches from stores and escalate concerns to the respective brands.
Record and update service details in the system for tracking and escalation.
Follow up with brands to ensure timely completion of pending services.
Assist the Customer Relationship Executive (CRE) in maintaining the customer database.
Coordinate and manage logistics for the transfer of service watches.
Prepare and submit daily work reports to the Service Manager.

Key Skills Required:

Strong communication and coordination skills
Attention to detail and accuracy in documentation
Basic computer proficiency and data entry skills
Ability to multitask and meet deadlines

Job Type: Full-time

Pay: Up to ₹20,000.00 per month

Work Location: In person

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