Customer Service Assistant

In this role, you will be the initial point of contact for the customers, ensuring that each interaction is not only helpful but also friendly and efficient. Additionally, you will provide support to our team by handling administrative tasks and data-related responsibilities. **Customer Support Duties:** - Respond promptly and professionally to customer emails - Engage with customers through our live webchat system - Manage inquiries via Facebook and Instagram DMs - Offer product information, assist with orders, returns, and delivery queries **Admin & Data Entry Tasks:** - Accurately enter and update customer data - Aid in generating internal reports and carrying out general administrative tasks - Assist the marketing and sales teams with basic coordination activities **What We're Looking For:** - Excellent written English and communication skills - Possess a friendly, patient, and solutions-focused attitude - Comfortable using a computer and navigating multiple platforms - Basic knowledge of eCommerce or online shopping (experience with Shopify, Gmail, Meta Business Suite, or similar tools is a bonus) - Prior experience in customer service or administration is preferred but not mandatory - An authentic interest in sports or sporting goods is highly advantageous If you choose to work with WHACK, you will: - Become a part of a growing Australian brand with a team that is passionate about what they do - Gain insights into eCommerce, customer experience, and the sports retail industry - Enjoy flexible hours and a supportive work culture - Have the opportunity to expand your role as you acquire more experience.,