Customer Service Assistant

As a Sales Support Executive at the company, your role will involve attending inbound calls, providing customers with detailed information about products, and assisting them in making informed purchase decisions. You will be responsible for customer engagement, product knowledge, order assistance, and offering solution-oriented support through effective tele-calling. Key Responsibilities: - Handle incoming calls from customers, address their inquiries, and provide product information. - Provide clear and accurate descriptions of products and services, emphasizing features and benefits. - Understand customer needs and recommend suitable products or alternatives. - Guide customers through the purchasing process, including pricing, promotions, and availability. - Address customer queries regarding products, delivery options, and related concerns. - Maintain detailed records of customer interactions, inquiries, and transactions in the company's CRM system. - Conduct follow-up calls to ensure customer satisfaction and provide additional information as required. - Support the sales team by providing relevant product details and solutions to leads and potential customers. Qualifications & Skills: - Previous experience in customer service or sales is preferred. - Strong communication skills in English & Malayalam to explain products clearly and effectively. - Ability to handle telephonic communications for gathering product and pricing information. - Proficient in maintaining records of orders and deliveries. - Basic understanding of sales processes and product offerings. - Knowledge of CRM tools and software would be advantageous. Benefits: - Cell phone reimbursement - Paid time off Compensation Package: - Performance bonus Schedule: - Day shift Ability to commute/relocate: - Reliably commute to Ernakulam, Kerala or willing to relocate before the expected start date of 03/06/2025. As a Sales Support Executive at the company, your role will involve attending inbound calls, providing customers with detailed information about products, and assisting them in making informed purchase decisions. You will be responsible for customer engagement, product knowledge, order assistance, and offering solution-oriented support through effective tele-calling. Key Responsibilities: - Handle incoming calls from customers, address their inquiries, and provide product information. - Provide clear and accurate descriptions of products and services, emphasizing features and benefits. - Understand customer needs and recommend suitable products or alternatives. - Guide customers through the purchasing process, including pricing, promotions, and availability. - Address customer queries regarding products, delivery options, and related concerns. - Maintain detailed records of customer interactions, inquiries, and transactions in the company's CRM system. - Conduct follow-up calls to ensure customer satisfaction and provide additional information as required. - Support the sales team by providing relevant product details and solutions to leads and potential customers. Qualifications & Skills: - Previous experience in customer service or sales is preferred. - Strong communication skills in English & Malayalam to explain products clearly and effectively. - Ability to handle telephonic communications for gathering product and pricing information. - Proficient in maintaining records of orders and deliveries. - Basic understanding of sales processes and product offerings. - Knowledge of CRM tools and software would be advantageous. Benefits: - Cell phone reimbursement - Paid time off Compensation Package: - Performance bonus Schedule: - Day shift Ability to commute/relocate: - Reliably commute to Ernakulam, Kerala or willing to relocate before the expected start date of 03/06/2025.