Customer Service Analyst

Skill required: Life & Annuity - Claims Processing
Designation: Customer Service Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Responsible for Pre-screening, Data Entry, Receipting and Following-up of requirements for a Life Insurance Policy. Performs business processing transactions related to Life Insurance Policy Issuance. Responsible for checking the accuracy and completeness of the policy information based on predefined quality review checkpoints and guidelines. May make a few outbound calls per day or send out emails to an AIG department, a Brokerage Agency, business entity or customer to inquire about or gather information to complete a business transaction. What are we looking for Life & Annuity Specialist is responsible for managing and administering life insurance policies and annuity contracts throughout their lifecycle. This role encompasses policy issuance, claims processing, and providing excellent customer service to policyholders. The primary goal is to ensure clients receive their entitled benefits and fully understand their coverage options Roles and Responsibilities • Process policy issuance and endorsements accurately and timely. • Manage life insurance and annuity claims, ensuring thorough review and prompt payouts. • Serve as a point of contact for policyholders, addressing inquiries and providing guidance on products and benefits. • Ensure all activities comply with regulatory requirements and company policies. • Maintain detailed and organized records of policy transactions and communications. • Collaborate with underwriting, sales, and claims teams to support client needs and resolve issues. • Stay updated on industry trends, product knowledge, and regulatory changes to maintain expertise Ability to efficiently and accurately handle insurance claims or other types of claims in various industries. Typically includes understanding relevant policies and procedures, verifying information, assessing claims for validity, and ensuring compliance with regulations.
What are we looking for? "College graduate or undergraduate with a minimum of 12 months experience in a related field Ability to multi-task and can easily learn and adapt with changes in a fast paced environment. Proficient in MS Office applications like Word and Excel. Good written and verbal communication skills." "College graduate or undergraduate with a minimum of 12 months experience in a related field Ability to multi-task and can easily learn and adapt with changes in a fast paced environment. Proficient in MS Office applications like Word and Excel. Good written and verbal communication skills."
Roles and Responsibilities: "Responsible for Pre-screening, Data Entry, Receipting and Following-up of requirements for a Life Insurance Policy. Performs business processing transactions related to Life Insurance Policy Issuance. Responsible for checking the accuracy and completeness of the policy information based on predefined quality review checkpoints and guidelines. May make a few outbound calls per day or send out emails to an AIG department, a Brokerage Agency, business entity or customer to inquire about or gather information to complete a business transaction."