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Nutanix
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Customer Service Advocate

Customer Service Advocate

2 - 6 years

|

0 - 3 Lacs

Bengaluru Karnataka India

Posted:2 days ago| Platform: Foundit logo

Apply

Skills Required

Billing Process Improvements Advocate

Work Mode

On-site

Job Type

Full Time

Job Description

Your Role

Provide timely and quality support to worldwide customers, addressing licensing, subscription, and support portal issues.
Troubleshoot and resolve process and systems-related support requests effectively.
Collaborate with various stakeholders, including Systems Reliability Engineers and Sales, to enhance customer service and improve business productivity.
Develop and maintain internal and external knowledge bases, including process documentation and user acceptance testing of new features.
Implement process improvements based on stakeholder feedback to drive continual service enhancement.
Act as a liaison to advocate for customer needs, ensuring high levels of satisfaction with Nutanix products.
Manage multiple competing priorities while maintaining organization and quality in support delivery.
Engage in team collaboration and innovation to enhance support processes and service delivery.

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