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PRASA Infocom & Power Solutions
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Customer Satisfaction professional

Customer Satisfaction professional

PRASA Infocom & Power Solutions

6 - 7 years

7 - 11 Lacs

pune

Posted:6 days ago| Platform:

Apply

Skills Required

field staff iso customer satisfaction management systems ups asset management troubleshooting technical support monitoring preventive maintenance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Prasa Infocom & Power Solutions Pvt. Ltd.

Location: Pune (HO)

Department: Service-DPG

Experience: 6-7 years

Qualification: Any Technical Graduate

Key Responsibilities

Installation & Commissioning

Responsible for installation and commissioning of UPS systems at client sites.
Ensure systems are installed as per standard procedures and safety regulations.
Validate configuration and ensure proper handover documentation.

Maintenance & Troubleshooting

Perform routine preventive maintenance on UPS systems.
Respond to breakdown calls and diagnose system failures.
Replace defective components and ensure system uptime.

Technical Support

Provide remote and onsite support to clients for UPS-related issues.
Guide junior technicians or field staff when required.
Maintain strong communication with customers during service interactions.

Documentation & Reporting

Maintain accurate service records, logs, and reports.
Submit installation and service reports to management and customers.
Update asset management systems and report any anomalies.

Compliance & Safety

Adhere to electrical safety norms, ISO standards (if applicable), and internal SOPs.
Ensure tools and test equipment are calibrated and maintained.

Customer Satisfaction

Ensure minimal downtime and proactive communication with customers.
Resolve complaints effectively and escalate issues when needed.
Participate in periodic customer reviews or audits.

Continuous Learning & Improvement

Stay updated on the latest UPS technology, batteries, and monitoring systems.
Attend training programs and certifications as required.

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Customer Satisfaction professional