23 Field Staff Jobs

Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time. Responsibilities We are looking for a proactive and detail-oriented HR Operations & Recruitment Executive to support our growing HR team. The role involves managing the full recruitment lifecycle from sourcing and screening to onboarding. Responsibilities also include HR operational tasks such as maintaining employee records, managing documentation, and supporting process improvements. The ideal candidate should have strong communication skills, familiarity with HR systems, and a passion for building efficient HR workflows. MBA or PGDBM in Human Resources. 1 to 3 years of experience. Our Hiring Process is Easy with eGain Aptitude section this is a GRE style test (60 minutes or less)

Achieving sales targets while ensuring best in class portfolio quality of the branch. Effectively leading team of Loan Officers/Field Staff at the branch to achieve their expected business targets. Ensuring maximum collection efficiency of branch and regular repayment of all customers. Designing a collection strategy in operational radius to avoid risky areas and ensuring quality portfolio. Conducting regular field visits to guide and motivate the Loan Officers & Surprise visits assessing a sample of Centre Meetings to assess loan officer performance and take prompt corrective action where necessary. Continuous tracking of repayment of regular customers and follow up for delinquent customers, non-starters and frauds. Conduct regular morning and evening meetings with Loan Officers for achieving daily run rate as per projection and display effective planning abilities Proper Maintenance of branch and all registers, documents, etc to handle compliance, audit, legal, admin, HR, etc related issues of the branch Ensuring staff skill development through meetings and continuous monitoring of various clusters on regular basis by identifying training needs as per the market trends and new business opportunities and ensuring resource optimization. Guiding the team to improve their First Time Right (FTR) and TAT while ensuring maximum customer satisfaction. Maintain a branch that aligns with brand values and ensure effective brand retention and recall amongst all customers and non-customers. Ensure all laid down system and processes are followed at the branch as stipulated by the Senior Management. Ensure that all staff are adequately trained on the Products of the company and Processes. " Qualification : Graduate in any discipline

Work with Project Manager in reviewing project specification and project plan. Review DPR, supervise project execution certification of projects. Visit sites review drawings. Work with engineering team in developing Renewable Energy project plan. Determine budget, schedule, manpower and material and equipment requirements to execute Renewable Energy project. Report all financial expenses to Project Manager on timely basis. Maintain quality assurance standards for projects. To inspect the quality of material at the works, ware house, on site installation. To inspect verify the quality of works at commissioned plants/systems. Provide technical assistance to field staff when needed. Analyze Renewable Energy project problems and recommend corrective measures. Order and stock Renewable Energy project materials to avoid shortage. Other works as when assigned by the BREDA.

Work with Project Manager in reviewing project specification and project plan. Review DPR, supervise project execution certification of projects. Visit sites review drawings. Work with engineering team in developing Renewable Energy project plan. Determine budget, schedule, manpower and material and equipment requirements to execute Renewable Energy project. Report all financial expenses to Project Manager on timely basis. Maintain quality assurance standards for projects. To inspect the quality of material at the works, ware house, on site installation. To inspect verify the quality of works at commissioned plants/systems. Provide technical assistance to field staff when needed. Analyze Renewable Energy project problems and recommend corrective measures. Order and stock Renewable Energy project materials to avoid shortage. Other works as when assigned by the BREDA.

Work with Project Manager in reviewing project specification and project plan. Review DPR, supervise project execution certification of projects. Visit sites review drawings. Work with engineering team in developing Renewable Energy project plan. Determine budget, schedule, manpower and material and equipment requirements to execute Renewable Energy project. Report all financial expenses to Project Manager on timely basis. Maintain quality assurance standards for projects. To inspect the quality of material at the works, ware house, on site installation. To inspect verify the quality of works at commissioned plants/systems. Provide technical assistance to field staff when needed. Analyze Renewable Energy project problems and recommend corrective measures. Order and stock Renewable Energy project materials to avoid shortage. Other works as when assigned by the BREDA.

Qualifications and Skills Educational Background: Master s degree or higher in Wildlife Biology, Ecology, Environmental Science, Forestry, or related fields. Experience: At least 3 years of experience in wildlife research, habitat surveys, or conservation planning. Proven expertise in ground-surveys GIS mapping, and corridor analysis. Technical Skills: Proficiency in GIS tools and satellite imagery analysis. Strong analytical and statistical skills for ecological and socio-economic data. Soft Skills: Excellent communication and stakeholder engagement abilities. Strong report-writing and documentation skills. The consultancy role is for 6 months. Position Overview Wildlife Trust of India (WTI) seeks a highly motivated and skilled consultant to lead and execute a comprehensive ground survey of elephant corridors in West Bengal. The consultant will employ uniform ground-truthing methodologies to assess the current status of identified corridors, identify potential new corridors, and evaluate the ecological and anthropogenic factors affecting habitat connectivity. Notably, the selected candidate will have the opportunity to contribute as an author for the West Bengal chapter of the upcoming Right of Passage: Elephant Corridors of India, 3rd Edition . This prestigious contribution underscores the significance of this role in shaping national-level conservation strategies and publications. Key Responsibilities - Groundtruthing of Elephant Corridors Collect secondary data from published literature, reports, and local forest department sources and primary data through field visits, direct observations, and interactions with stakeholders (forest field staff, community members). Evaluate ecological parameters: habitat connectivity, movement patterns, animal usage, and seasonal variations. Identify anthropogenic threats: linear infrastructure, settlements, land-use changes, Analyze corridor dimensions, legal land statuses, and ecological importance, including areas of overlap with reserves, IBAs, or protected areas. Assist in drafting comprehensive status reports for each corridor, detailing threats, recommendations, and conservation plans Submit actionable conservation strategies for securing corridors to Govt. for review and implementation. Coordinate logistics for field surveys and ensure adherence to timelines and deliverables. Provide progress updates and communicate findings effectively to WTI s project manager. Deliverables Detailed Corridor Profiles: Updated connectivity status, wildlife usage data, and threat analysis for each identified corridor. Conservation Recommendations: Draft and finalized conservation strategies for securing and restoring elephant corridors, including site-specific interventions and policy recommendations. Comprehensive Report: A consolidated report, including primary and secondary findings, to form the basis for the Right of Passage publication update. Application Process Interested candidates are requested to submit the following to A detailed CV highlighting relevant experience. A cover letter explaining your suitability for this role. Samples of previous work, such as reports, maps, or publications. Deadline for . WTI looks forward to collaborating with a dedicated professional to drive impactful change in protecting India s elephant corridors

Qualifications and Skills Educational Background: Master s degree or higher in Wildlife Biology, Ecology, Environmental Science, Forestry, or related fields. Experience: At least 3 years of experience in wildlife research, habitat surveys, or conservation planning. Proven expertise in ground-surveys GIS mapping, and corridor analysis. Technical Skills: Proficiency in GIS tools and satellite imagery analysis. Strong analytical and statistical skills for ecological and socio-economic data. Soft Skills: Excellent communication and stakeholder engagement abilities. Strong report-writing and documentation skills. The consultancy role is for 6 months. Position Overview Wildlife Trust of India (WTI) seeks a highly motivated and skilled consultant to lead and execute a comprehensive ground survey of elephant corridors in Meghalaya. The consultant will employ uniform ground-truthing methodologies to assess the current status of identified corridors, identify potential new corridors, and evaluate the ecological and anthropogenic factors affecting habitat connectivity. Notably, the selected candidate will have the opportunity to contribute as an author for the North-East India chapter of the upcoming Right of Passage: Elephant Corridors of India, 3rd Edition . This prestigious contribution underscores the significance of this role in shaping national-level conservation strategies and publications. Key Responsibilities - Groundtruthing of Elephant Corridors Collect secondary data from published literature, reports, and local forest department sources and primary data through field visits, direct observations, and interactions with stakeholders (forest field staff, community members). Evaluate ecological parameters: habitat connectivity, movement patterns, animal usage, and seasonal variations. Identify anthropogenic threats: linear infrastructure, settlements, land-use changes, Analyze corridor dimensions, legal land statuses, and ecological importance, including areas of overlap with reserves, IBAs, or protected areas. Assist in drafting comprehensive status reports for each corridor, detailing threats, recommendations, and conservation plans Submit actionable conservation strategies for securing corridors to Govt. for review and implementation. Coordinate logistics for field surveys and ensure adherence to timelines and deliverables. Provide progress updates and communicate findings effectively to WTI s project manager. Deliverables Detailed Corridor Profiles: Updated connectivity status, wildlife usage data, and threat analysis for each identified corridor. Conservation Recommendations: Draft and finalized conservation strategies for securing and restoring elephant corridors, including site-specific interventions and policy recommendations. Comprehensive Report: A consolidated report, including primary and secondary findings, to form the basis for the Right of Passage publication update. Application Process - Interested candidates are requested to submit the following to - A detailed CV highlighting relevant experience. A cover letter explaining your suitability for this role. Samples of previous work, such as reports, maps, or publications. Deadline for . WTI looks forward to collaborating with a dedicated professional to drive impactful change in protecting India s elephant corridors.

Conducting Microfinance business by Identifying business potential locations, driving business numbers and maintaining quality portfolio of the region. This is with in-depth research and taking input from primary and secondary sources, engaging with microfinance institutions in the vicinity while acting as representative of TCFSL at all times. " Leading a sales team of Area Sales Managers, Branch Managers and Loan Officers to drive business numbers and achieve targets. Pursuing additional business through partnership and maintaining relationships with partners in his region. Constantly engaging with staff, customers, partners and peers to drive business growth Formulate new products that possess potential within the region. Suggest improvements in existing products to ease processes and drive business growth. Provide districts and pincodes with business potential to expand branch network and improve market share. Ensure business growth and diversity of products in the region as per business plan Maintaining highest portfolio quality and collection efficiency. Implementing innovative strategies to achieve business numbers, avoid risky locations and driving collections especially from delinquent, overdue, non starter and fraudulent customers. Handing all queries pertaining to branches in his region Serving as a mentor to Loan Officer and Branch Managers to motivate and guide them at all times and being a strong support to drive business to Area Sales Managers. Assisting in hiring, recruitment, training and motivation of field staff Disseminating information received from Field to Central Office and vice versa Ensuring staff skill development through meetings and continuous monitoring of various clusters on regular basis by identifying training needs as per the market trends and new business opportunities Responsible for handling all Compliance, Audit, Legal, Customer Service, Operations, Logistics, Admin, HR etc. related issues in the region. Implementing best business practices and developing company strategies and programs while ensuring strict compliance and integrity Adherence to all products, process and policies of the company." Qualification : Post Graduate/ Graduate in any discipline

Key objectives of this role are Conduct waste audits for baseline assessment and develop reports. Collect, prepare, analyse, organize and interpret varied types of data and present it in a narrative form that is easy to understand. Identify areas of improvement and opportunities for waste reduction and help the project team implement best practices. Train and hand hold the project team through the application process Be resourceful and have the ability to work in a diverse team Job Responsibilities Independently conduct waste audits for baseline assessment of potential TRUE zero customer and prepare relevant and detail reports. Should be able to engage with clients and project teams in driving them towards responsible waste management Coordinate and regularly communicate with the project team through daily, weekly meetings and calls Should be able to assess all documents related to every aspect and convince the project team of actions steps to achieve the credits Develop and outline standard operating procedures and policy requirements specific to the project and hand hold the project team in implementing it Should possess proficiency in documenting descriptive and detailed information narrating the process for the relevant credits. Prepare and update the project team with periodic reports Understands ethical behaviour and business practices and aligns with the values of the organization. Requirements Skills & Competencies Passion for waste management and environmental issues and be excited to learn and operate in the waste management industry extensively Should be well spoken, able to interact with clients and field staff confidently Should be comfortable as a team player and should work cooperatively and effectively with a wide spectrum of people to set goals and resolve problems Liaise with clients and customers both internally and externally while maintaining a balanced temperament at all times. Has a positive attitude of constant improvement and is highly proactive and driven Knowledge Required TRUE Zero Certification IT skills

Achieving sales targets while ensuring best in class portfolio quality of the branch. Effectively leading team of Loan Officers/Field Staff at the branch to achieve their expected business targets. Ensuring maximum collection efficiency of branch and regular repayment of all customers. Designing a collection strategy in operational radius to avoid risky areas and ensuring quality portfolio. Conducting regular field visits to guide and motivate the Loan Officers & Surprise visits assessing a sample of Centre Meetings to assess loan officer performance and take prompt corrective action where necessary. Continuous tracking of repayment of regular customers and follow up for delinquent customers, non-starters and frauds. Conduct regular morning and evening meetings with Loan Officers for achieving daily run rate as per projection and display effective planning abilities Proper Maintenance of branch and all registers, documents, etc to handle compliance, audit, legal, admin, HR, etc related issues of the branch Ensuring staff skill development through meetings and continuous monitoring of various clusters on regular basis by identifying training needs as per the market trends and new business opportunities and ensuring resource optimization. Guiding the team to improve their First Time Right (FTR) and TAT while ensuring maximum customer satisfaction. Maintain a branch that aligns with brand values and ensure effective brand retention and recall amongst all customers and non-customers. Ensure all laid down system and processes are followed at the branch as stipulated by the Senior Management. Ensure that all staff are adequately trained on the Products of the company and Processes. " Qualification : Graduate in any discipline

Position Summary: We are seeking a Regional Service Manager to oversee the entire Asia cluster service team. This role would be responsible for the direct management of the existing Asia country service managers as well the direct service teams in the region (SG, MY, TH). As a great deal of the ASIA cluster is also indirect, this would also involve extensive service channel management working closely with Sales management and Business Operations teams. Position Responsibilities: Main responsibilities would managing the direct service managers and service channels in the ASIA Cluster also with direct management of the field service teams. Working with global training management to standardise and facilitate training across the ASIA cluster. Being responsible for and driving the service revenue, containing costs and overall owner of the service PL for ASIA. Being a point of contact for customers and service channels in the ASIA Cluster. Deliver the agreed KPI s and financial targets set by the company. Ensuring the direct service team and the channel engineers are trained and equipped to service all products in the Carestream portfolio sold in ASIA. Ensure service is carried out in a compliant way adhering to standard local and global SOP s and compliant company processes to deliver service in a compliant professional manner. Promote a team environment where all members are encouraged to share knowledge and skills and integrate as one unit. Drive customer satisfaction through the delivery of high-quality, cost-effective service. Required Skills Education: Tertiary qualifications in Engineering or related fields or equivalent Health Industry and / or service management experience. Demonstrated service management experience Sound technical knowledge of Health Imaging equipment and experience in managing a culturally diverse and highly skilled workforce in providing service to customers. Demonstrated ability to lead and implement organisational change and provide clear direction to staff. Willingness to travel overseas and within ASIA when required. The successful applicant will have: Demonstrated ability to supervise and lead a team of technical field staff Demonstrated channel management experience preferably in healthcare. Must be results driven with a strong ability to drive outstanding customer service Excellent written and verbal communication skills. Strong Technical Knowledge of Carestream products The ability to travel within APAC as required. Desired Skills: Work Environment: Physical Requirements:

About the Role : As a Research and Evaluation Coordinator, you will work closely with the Senior Manager - Research and Evaluation to design, implement, and disseminate impactful studies. Your contributions will strengthen our ability to deliver contextualized, evidence-driven programs that meet the learning needs of educators and learners in secondary schools and TVET institutions. Key Responsibilities: Research and Evaluation Design Planning Lead the design and development of research and evaluation frameworks, methodologies, and tools with a strong focus on qualitative approaches. Frame evaluation questions using qualitative, quantitative, and mixed-methods designs; define relevant indicators and data collection strategies that uphold ethical research practices. Conduct literature reviews to support and contextualize ongoing studies. Qualitative Data Collection Lead qualitative data collection activities, including: In-depth interviews with program participants, stakeholders, and community members. Focus group discussions. Participatory observation in field settings. Review and assess organizational knowledge products such as curricula, toolkits, ed-tech platforms, and prior research/evaluation reports. Adapt tools and methodologies to ensure cultural relevance and inclusivity while maintaining data quality and integrity. Qualitative Data Analysis Analyze qualitative data using relevant methods such as thematic, narrative, or discourse analysis. Identify patterns, trends, and key insights that complement or expand upon quantitative findings. Internal Knowledge Sharing Learning Collaborate with program and communications teams to develop reports, presentations, and other dissemination materials based on research findings. Present insights to diverse audiences, including internal teams, donors, and community stakeholders. Produce concise, narrative-based outputs for internal learning and reflection. Work with the monitoring team to enhance tools that capture nuanced, field-level insights. Provide training and support to field staff on qualitative data collection techniques. Relationship Management Support dissemination of findings across Quest s programs and to external stakeholders as needed. Collaborate closely with cross-functional teams to ensure alignment and information flow. Ensure timely submission of all required reports and maintain accurate data records. Actively participate in team meetings, review sessions, and appraisal processes. Requirements Eligibility Criteria Postgraduate degree in social sciences or a related field. Minimum 4-5 years of experience in research and evaluation within the development sector. Strong knowledge of current trends in evaluation and research both in India and globally. Demonstrated experience in designing qualitative tools and conducting evaluations for educational programs focused on youth and adolescents. Deep interest in education and a strong commitment to working within high-performing teams. Familiarity with participatory research and evaluation methods is a plus. Strong skills in qualitative data analysis and the ability to synthesize findings into compelling, data-driven narratives.

Project Research Scientist-III (Non Medical) Position Starting: No. of Vacancy: Preferred Qualifications: Ph D (Social work with Community Development specialisation) Maximum Age Limit Salary: Rs 1,01,400/- Consolidated (Rupees One lakh one thousand four hundred only) including HRA, (This includes all expenses like statutory deductions etc.) Experience: Post Ph.D experience of 10 years with experience of co-ordinating community based research projects Last Day for Receiving Application: 15th June 2025 Roles and Responsibilities : Take complete responsibility for co-ordinating all field activities and report to the principal investigator - Prepare reports for monthly appraisal - Ensure quality of data collection and data entry -Training field staff to administer questionnaire and community based work

We are looking for a dynamic and result-oriented Sales Distribution Manager to lead and drive our sales operations in Chandigarh region. The ideal candidate will have a strong understanding of FMCG sales channels, distributor management, retail execution, and team leadership. Key Responsibilities: Appoint and manage distributors/stockists in assigned territories Drive secondary and tertiary sales through effective market planning and execution Build and manage a high-performing sales team (TSIs, SOs, and field staff) Develop and execute territory business plans and beat plans Strengthen market presence through excellent retail coverage, merchandising, and visibility Track sales targets, analyze market trends, and identify growth opportunities Drive new product launches and promotional initiatives Ensure healthy ROI and hygiene practices at the distributor level Conduct regular market visits and retail audits Key Requirements: Graduate / MBA in Marketing or Sales preferred 5-15 years of experience in FMCG sales distribution, minimum 2 years in Chandigarh. Strong distributor appointing and handling experience. Excellent leadership, communication, and negotiation skills Proven track record of achieving sales targets and expanding distribution Strong understanding of market dynamics and competitor activities Ability to lead teams, manage conflicts, and drive field productivity ,

We seek a dynamic and result-oriented Sales Distribution Manager to lead and drive our sales operations in the Chandigarh region. The ideal candidate will understand FMCG sales channels, distributor management, retail execution, and team leadership. Key Responsibilities: Appoint and manage distributors/stockists in assigned territories. Drive secondary and tertiary sales through effective market planning and execution. Build and manage a high-performing sales team (TSIs, SOs, and field staff). Develop and execute territory business plans and beat plans. Strengthen market presence through excellent retail coverage, merchandising, and visibility. Track sales targets, analyse market trends, and identify growth opportunities. Drive new product launches and promotional initiatives. Ensure healthy ROI and hygiene practices at the distributor level. Conduct regular market visits and retail audits. Requirements : Graduate / MBA in Marketing or Sales is preferred. 5-15 years of experience in FMCG sales distribution, minimum 2 years in Chandigarh. Strong distributor appointing and handling experience. Excellent leadership, communication, and negotiation skills. Proven track record of achieving sales targets and expanding distribution. Strong understanding of market dynamics and competitor activities. Ability to lead teams, manage conflicts, and drive field productivity.

BACKGROUND . Over its 15 years of existence, THF has reached more than 35 million beneficiaries through its programs. THF works with communities through direct implementation of projects on the ground in addition to providing local management and monitoring support to not-for-profit organizations in India funded through THF USA and RIST. Job Title: Data Entry Operator Location: Khunti Job type: 1 Year contract basis (extendable) Reports to: Project Manager, HCWP A. Data Entry Operator: Registration of Adolescent Girls/ WASH : Ensure the registration of 10,000 adolescent girls and beneficiaries of the 40 villages of WASH project in the MS Excel. Data Management & Entry : Oversee monthly data entry of health kit distribution to 10,000 adolescent girls & minutes of the weekly meeting through Village Health Workers (VHWs) on the MIS portal/MS Excel. Entry of the data of the beneficiaries enrolled in WASH from the 40 villages Assist with data reporting and generating reports as required Respond to data -related inquiries from the team members Verifying the data received from the field for the accuracy Perform other clerical and data related work Verify and correct data discrepancies Maintain confidentiality and data sensitivity Other work as per the need of the programme Data Translation : Convert and maintain the complete data of the adolescent girls in Hindi for reporting and communication purposes. Convert and maintain the complete data of the beneficiaries under WASH program for reporting and communication purposes. Support & Capacity Building : Provide ongoing handholding support and training to Village Health Workers (VHWs) to ensure timely and accurate monthly data reporting. Provide ongoing hand-holding support and training to Field Supervisors and CRPs to ensure timely and accurate monthly data reporting. Educational Qualification and Experience: Graduation with a minimum of 3 years of experience in related field. Have good command of MS office specially in MS Excel Proficiency in MIS tools and data management systems, preferably CommCare. Experience in managing supply chains and logistics coordination. Strong organizational and communication skills. Ability to work collaboratively with field staff and provide hand holding support. Fluency in English & Hindi (both written and spoken) is essential. Experience in English and Hindi typing including data entry.

Samhitha is looking for Business Development Manager to join our dynamic team and embark on a rewarding career journey. Business Development Manager (Masters in Agri-Business Management) is responsible for overseeing and optimizing business development manager (masters in agri-business management) operations. This role involves strategic planning, team coordination, and execution of tasks to ensure efficiency and productivity. The incumbent will collaborate with stakeholders to align operations with business goals. Duties include monitoring performance, ensuring compliance with policies, and implementing best practices. Additionally, they will manage resources, resolve operational challenges, and contribute to continuous improvement initiatives. Strong analytical skills, leadership abilities, and industry knowledge are essential for success in this role.

Wild Shaale Educator | Kerala ABOUT THE ROLE This position involves implementing CWS environmental education program Wild Shaale in Western Ghats. This will include delivering educational sessions for the in-person program in government schools, evaluation of the program as well as data collection and management. The educator will have to work closely with the project coordinator and program manager for session delivery and smooth execution of the program. He/she will be required to work from any part of Kerala during program implementation. KEY RESPONSIBILITIES 1. Implement the Wild Shaale program in Kerala 2. Conduct environmental sessions and activities for schools. 3. Train new field staff in session delivery and program implementation. 4. Travel within India as and when required, especially to remote locations in the field. 5. Collect, organize and manage data from schools. REQUIRED SKILLS 1. Excellent Malayalam and English communication skills. 2. Knowledge of verbal and written Malayalam is mandatory. 3. Ability to drive a four-wheeler along with a valid driving license is preferred.

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. The Role As a member of the Customer Care Team, the Customer Care Specialist has a primary responsibility for non-technical customer service requests from AspenTech customers and field staff, by providing proactive support to facilitate a high touch customer service model which seeks to drive the customer experience to new levels of satisfaction and loyalty. Your Impact Resolve incoming requests (phone, e-mail and web) from customers and employees pertaining to customer orders, shipments, product installations, licenses, invoices and general customer service inquiries. Conduct in depth review of license key configurations to understand customer requests for license key creation and delivery. Configuring and creating license files including providing emergency license files to troubleshoot plant down situations. Providing triage for emergency/cybersecurity calls, includes collecting information about product, version and business impact. Conduct in depth customer entitlement reviews by analyzing Service License Agreements, Software Maintenance agreements and researching entitlement data in the corporate entitlement databases. Determine customer s current credit status (outstanding invoices, credit hold and billing details) and work with Collections as needed to address customer requests. Reviewing contractual terms and conditions and addendums and working with Legal. Document all work in a CRM system (Salesforce). Other department projects or reporting as needed. What Youll Need 1 - 2 years of customer support experience in a fast-paced high-tech environment. College Degree preferred. Excellent customer service and interpersonal skills. Exceptional written and verbal communication skills. Strong attention to details and organizational skills. Demonstrated ability to multitask, shifting priorities several times during the day. Ability to work under tight deadlines. Ability to work well with limited supervision. Experience with using Salesforce or other CRM preferred. Experience with using MS Office tools such as Word and Excel preferred. #LI-RK1

Key Responsibilities: Technical knowledge of Solar systems Solar system complain handling Complain registration of supply vendors Billing of bank sites Payment record keeping Field staff expense movement record Maintain service records Manage new installations of Solar sites. Job Requirements : Bachelor s degree in Electrical Engineering or related field preferred. Proficient in SMPS, battery, solar project, maintenance, operations, deployment, solar, management skills. Familiarity with diesel generators is a plus. Industry Type: Solar Location Lucknow (Uttar Pradesh) Department : Project, Operations, Maintenance Support. Employment Type Full Time, Permanent. Experience 6 months- 2 years in relevant field Education UG: B.Tech/B.E. in Any Specialization, Diploma in Any Specialization Key Skill M.S Excel, M.S Word Salary Negotiable Apply for this position Full Name * Email * Phone * Cover Letter * Upload CV/Resume * Upload CV/Resume * Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. * Our Certifications Corporate Office Building Quick Links

Deliver comprehensive brand science induction to new Expert Sales Executives (ESEs) Deliver The 6 steps of a call module and drive Expert DNA on field. Training a team of Expert Sales Representatives and Zonal Expert Sales Managers - Assessing training needs, Coaching & Development of new/ existing Representatives to deliver best-in-class HCP engagement and in-clinic effectiveness during joint field work. Provide feedback to Field Mangers and National Expert Training Manager on competency development Prepare quarterly and annual Regional Training plans in consultation with National Expert Training Manager based on regional requirements. Enhance in-clinic effectiveness within the team by structured on-the-Job Coaching involving objectives, action plan & review. Develop training material for the skill development of ESEs and design question banks to evaluate understanding of brand science and promotion. Roll out Skills / development programs as identified in the PDP/my plan document for all Reps under his / her span of control. Roll out national launches/ refresher courses / disease updates and WSFE modules Ensure rollouts of Haleon SOPs to help compliance on Haleon values/ policies. Evaluate and accredit Reps/ Managers On-going evaluation of progress (Online Tests). Accreditation of Field staff as per Academy standards. Aid Expert Marketing team in briefings/ cycle meetings/ product knowledge rollouts. Extend support to guide and train the commercial team in science content delivery. Assist in recruitment of Medical representative Your areas of knowledge and expertise that matter most: 14+ years work experience in the pharmaceutical industry

Deliver comprehensive brand science induction to new Expert Sales Executives (ESEs) Deliver The 6 steps of a call module and drive Expert DNA on field. Training a team of Expert Sales Representatives and Zonal Expert Sales Managers - Assessing training needs, Coaching & Development of new/ existing Representatives to deliver best-in-class HCP engagement and in-clinic effectiveness during joint field work. Provide feedback to Field Mangers and National Expert Training Manager on competency development Prepare quarterly and annual Regional Training plans in consultation with National Expert Training Manager based on regional requirements. Enhance in-clinic effectiveness within the team by structured on-the-Job Coaching involving objectives, action plan & review. Develop training material for the skill development of ESEs and design question banks to evaluate understanding of brand science and promotion. Roll out Skills / development programs as identified in the PDP/my plan document for all Reps under his / her span of control. Roll out national launches/ refresher courses / disease updates and WSFE modules Ensure rollouts of Haleon SOPs to help compliance on Haleon values/ policies. Evaluate and accredit Reps/ Managers On-going evaluation of progress (Online Tests). Accreditation of Field staff as per Academy standards. Aid Expert Marketing team in briefings/ cycle meetings/ product knowledge rollouts. Extend support to guide and train the commercial team in science content delivery. Assist in recruitment of Medical representative

First link of management between the executors i.e. field staff and management. An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management. Delivery of business AOP objectives for the assigned geography. PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) Achieving business numbers with the assigned line of channels (Basis location and market potential). People Management (Off roll) - Hiring, Retention Productivity. Sales Governance through compliance of systems and processes. Responsible for tracking, managing controlling PDD requirement compliance Reduction in customer complaints cancellation by ensuring that no miss-selling is being done. Understanding of CRM - Salesforce.com. Effectively engage with Credit, Operations Risk teams. To ensure TAT is maintained for case processing. 4. MAJOR CHALLENGES (Challenges faced on an on-going basis in carrying out the job) Training of self and their team below. Hiring right candidate. Smooth onboarding to help settle the employee well in BFL. Smooth onboarding of New Dealer/Partner with BFL Retention of Off-roll staff 5. DECISIONS (Key decisions taken by job holder at his/her end) Hiring of Off roll staff Approvals by coordinating with internal stake holders eg. Clearing cases Lead allocation Field activity planning and closure 6. INTERACTIONS (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job) Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work Connect with various internal department i.e. product, credit, Ops, RCS compliance to process the file. Connect with HR department for hiring retention External Clients Roles you need to interact with outside the organization to enable success in your day to day work Engaging with customer. Mapping of market competition. 7. DIMENSIONS (Key numerical data which will reflect the scope and scale of activities concerning this job) Financial Dimensions (These should be quantifiable numerical amounts) From 45 to 70 Cases MOM (depending upon location and market potential) Other Dimensions (Significant volume dimensions associated with the job) Total Team Size: 9 Number of Direct Reports: 5 to 9 Number of Indirect Reports: NA Number of Outsourced employees: 5 to 9 Number of locations: 1 to 4 Number of products: 1 i.e. Two wheeler Loan R equired Qualifications and Experience SKILLS AND KNOWLEDGE (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) Educational Qualifications Qualifications - Graduate / Post Graduate Good command in excel is essential. Work Experience - 1 to 3 years of relevant experience in managing team Result oriented - Go getter attitude is must Should have collaborative work style to engage with peers colleagues across the company. Excellent Team management Interpersonal Skills. Excellent command over communication skills. Highly ambitious self-motivated