Customer Satisfaction Executive Fresher

We are looking for a Customer Satisfaction Executive Fresher who can manage client communication, coordinate internal tasks, and ensure smooth delivery of marketing projects. This role suits someone who is organised, articulate, and committed to maintaining clarity between clients and internal teams.

Responsibilities

• Maintain continuous communication with clients regarding project updates, deliverables, and feedback

• Coordinate internally with performance marketers, designers, editors, and account managers to ensure timely execution

• Track ongoing tasks, deadlines, and priorities using sheets and internal SOPs

• Document client requirements clearly and circulate action points to the team

• Handle client queries professionally and ensure issues are resolved in a timely manner

• Schedule review meetings, collect feedback, and follow up on pending items

• Prepare weekly status reports summarising progress, roadblocks, and next steps

• Maintain clear client communication logs, revision notes, and approval records

• Monitor deliverables across multiple brands to ensure consistency and quality

• Support onboarding of new clients by gathering access, assets, and required information

• Assist leadership in maintaining structured workflows and adherence to timelines

• Follow Profitcast’s internal communication, reporting, and escalation SOPs

• Ensure clients have a seamless, positive, and consistent experience throughout the engagement

• Escalate any delays, issues, or risks to supervisors early to prevent operational bottlenecks