Customer Satisfaction Executive Fresher

We are looking for a Customer Satisfaction Executive Fresher who can manage client communication, coordinate internal tasks, and ensure smooth delivery of marketing projects. This role suits someone who is organised, articulate, and committed to maintaining clarity between clients and internal teams.

Responsibilities

Maintain continuous communication with clients regarding project updates, deliverables, and feedback

Coordinate internally with performance marketers, designers, editors, and account managers to ensure timely execution

Track ongoing tasks, deadlines, and priorities using sheets and internal SOPs

Document client requirements clearly and circulate action points to the team

Handle client queries professionally and ensure issues are resolved in a timely manner

Schedule review meetings, collect feedback, and follow up on pending items

Prepare weekly status reports summarising progress, roadblocks, and next steps

Maintain clear client communication logs, revision notes, and approval records

Monitor deliverables across multiple brands to ensure consistency and quality

Support onboarding of new clients by gathering access, assets, and required information

Assist leadership in maintaining structured workflows and adherence to timelines

Follow Profitcast's internal communication, reporting, and escalation SOPs

Ensure clients have a seamless, positive, and consistent experience throughout the engagement

Escalate any delays, issues, or risks to supervisors early to prevent operational bottlenecks