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Customer Retention Specialist

0 years

0 Lacs

India

Posted:2 weeks ago| Platform:

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Skills Required

retention analyze data marketing resolve metrics reports risk

Work Mode

On-site

Job Type

Full Time

Job Description

Develop and implement customer retention strategies. Analyze customer data to identify trends and areas for improvement. Collaborate with the marketing team to create campaigns that enhance customer loyalty. Manage customer feedback and resolve any issues promptly. Track retention metrics and prepare reports for senior management. Conduct regular customer satisfaction surveys. Identify at-risk customers and create targeted action plans. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Overtime pay Work Location: In person

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