Customer Retention Manager - Commercial Lines

You will be responsible for institutionalizing the Broker - Insured Partnership in order to build customer loyalty, penetrate markets, expand accounts, and protect them by minimizing risks and saving costs. Your key responsibilities will include: - Demonstrating expert level of Domain Knowledge on Property, Projects, and Marine Insurance. - Procuring quotes from insurers, preparing RFQs, and conducting quote comparison reports. - Managing client relationships through servicing and retention of existing clients. - Maintaining periodic and targeted communications with clients. - Analyzing losses/claims and engaging with Insurance managers effectively. - Creating value for clients by evaluating relevant value-added services. - Understanding risk management principles related to Property Loss control and Marine loss control. - Monitoring service and delivery continuously, including endorsement issuance, claims servicing, and policy servicing. - Conducting review meetings with clients and devising custom-built covers when required. - Preparing claims analysis reports and presentations for client interactions. - Coordinating with internal teams such as operations, claims, and sales. The ideal candidate for this role should possess: - A Graduate/Postgraduate degree, preferably an MBA in insurance. An engineering graduate in Mechanical/Electrical/Civil Engineering can also be considered. - 4-12 years of work experience, preferably in insurance companies, insurance broking firms, or client insurance/risk management teams. - Strong client engagement skills. - Ability to handle multiple projects simultaneously. - Good negotiation skills.,