Customer Representative

As a Customer Service Team Lead in the beauty industry, you will be responsible for leading, mentoring, and supervising the Customer Representative team to achieve sales and customer service goals. Your key responsibilities will include developing and implementing strategies to increase customer retention, reorders, and satisfaction. You will monitor team performance, set individual and group targets, and provide regular feedback to ensure high service standards. Collaborating closely with the sales and marketing teams, you will align customer service strategies with business growth objectives. Analyzing sales trends, customer feedback, and team performance will be essential to drive continuous improvement. Conducting training sessions to enhance the team's product knowledge, communication, and negotiation skills will also be part of your role. You will establish KPIs, sales metrics, and performance benchmarks for the team while developing and maintaining strong relationships with key clients and business partners. Overseeing CRM and order management systems to ensure efficient tracking of customer interactions and sales will also be a crucial aspect of your responsibilities. To qualify for this role, you should have proven experience in a leadership role within customer service, sales, or the beauty industry. Strong English communication skills, both spoken and written, will be required. Your ability to lead, inspire, and manage a team to meet sales and service targets, along with excellent problem-solving skills and a customer-centric approach, will be key to your success in this position.,