Customer Representative

About the Role:

We are looking for a dynamic Customer Relationship Manager (CRM) who will be responsible for managing client relationships, handling inbound & outbound calls and driving customer engagement in our real estate projects. The role requires strong communication skills, a customer-first approach and the ability to convert leads into long-term relationships.

Responsibilities:

• Make outbound calls to potential leads, existing clients and referrals to promote real estate projects.
• Handle inbound calls, respond to customer inquiries and provide accurate project details.
• Schedule and coordinate site visits with prospective clients.
• Maintain follow-ups with customers through calls, WhatsApp and emails to nurture leads.
• Build and maintain strong client relationships to ensure repeat business and referrals.
• Keep records of customer interactions, feedback and transactions using CRM software.
• Provide regular updates to management on customer interactions, lead conversion, and sales progress.

Requirements:

• 1 year of experience in customer relationship management, sales or telecalling (real estate experience preferred).
• Excellent verbal communication skills in Gujrati, English and Hindi.
• Residing in Borivali, Kandivali and Malad are preferable.
• Strong persuasion, negotiation and problem-solving skills.
• Ability to manage multiple calls and clients effectively.