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Santa Monica Tours & Travels
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Customer Relationship Officer

Customer Relationship Officer

Santa Monica Tours & Travels

0 years

1 - 2 Lacs

cochin

Posted:2 hours ago| Platform: GlassDoor logo

Apply

Skills Required

reporting support service communication excel crm

Work Mode

On-site

Job Type

Full Time

Job Description

Location: Kochi
Experience: Freshers preferred
Reporting to: Customer Relationship Manager
Qualification: Any Degree (mandatory)

Job Summary:

We are looking for a Customer Relationship Officer to support and assist customers after the sales process. This is a non-target role, focused entirely on customer service, follow-up, and ensuring a smooth post-sales experience.

Key Responsibilities:

Provide after-sales support to customers through calls and follow-up interactions.
Assist customers with queries, service requests, and basic troubleshooting.
Maintain customer records and update feedback in the system.
Coordinate with relevant internal departments to ensure customer concerns are resolved.
Build and maintain positive relationships with customers to improve service satisfaction.
Ensure timely communication and support as per company standards.

Skills Required:

Excellent communication skills (English & Malayalam).
Customer-focused attitude.
Ability to handle queries patiently and professionally.
Basic computer knowledge (email, Excel, CRM entries).
Positive attitude and willingness to learn.

Who Can Apply:

Freshers with any degree.
Candidates interested in a customer support role without sales pressure or targets.

Job Types: Full-time, Fresher

Pay: ₹8,948.75 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement
Health insurance
Paid sick time

Work Location: In person

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Customer Relationship Officer