Customer Relationship Officer

Job Summary:
We are looking for a Customer Relationship Officer to manage and enhance interactions with students kitchen. The CRO will handle queries, coordinate with delivery platforms, resolve complaints, and ensure a smooth and satisfying student experience. This role requires excellent communication, problem-solving skills, and the ability to work in a fast-paced food service environment.

Key Responsibilities:

• Act as the first point of contact for customers through calls, chats ,emails & in person.
• Resolve Student complaints quickly and professionally, ensuring satisfaction.
• Coordinate with kitchen staff, dispatchers to ensure timely and accurate order fulfillment.
• Maintain records and update feedback logs for service improvement.
• Prepare daily/weekly reports on customer feedback, complaints, and resolutions.
• Suggest ideas to improve student satisfaction and retention.

Qualifications & Skills:

• Graduate in Hospitality, Business Administration, or a related field (preferred).
• Experience in customer service, food delivery support, or hospitality sector (preferred in cloud kitchen/restaurant setup).
• Strong communication and interpersonal skills.
• Problem-solving and conflict-resolution abilities.
• Ability to multitask and perform under pressure.
• Basic computer and MS Office skills.

Work Environment:

• Requires flexibility to work in shifts, weekends, and peak hours.

Job Type: Full-time

Pay: ₹25,000.00 - ₹28,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person