Customer Relationship Officer

About the Role:

We are looking for a confident and persuasive Customer Relationship Officer to join our dynamic team. The ideal candidate will handle high-profile clients through voice and blended communication channels, present our products/services effectively, and ensure customer satisfaction while achieving

Key Responsibilities:

• Engage with high-value customers via phone, email, and chat (voice blended process).

• Present and explain company products and services clearly and convincingly.

• Understand client needs and recommend suitable solutions.

• Build and maintain strong, long-term customer relationships.

• Manage the full sales cycle — from lead engagement to closing the deal.

• Maintain accurate records of customer interactions and transactions.

• Collaborate with internal teams to ensure smooth service delivery and customer satisfaction.

Requirements

• Excellent communication skills (English fluency a must; other languages a plus).

• Confident, persuasive, and customer-oriented approach.

• Prior experience in customer relations, telesales, or client servicing preferred.

• Ability to handle high-profile clients professionally.

• Strong negotiation and closing skills.

• Proficient in CRM tools and Microsoft Office Suite.

What We Offer:

• Competitive salary with performance-based incentives.

• Comprehensive training and career growth opportunities.

• Dynamic, supportive, and growth-oriented work environment.

• Opportunity to interact with premium clients and develop high-level communication skills.

How to Apply:

Send your updated resume and a brief cover letter to [ragumbmd@gmail.com] with the subject line “Customer Relationship Officer Application – [Your Name]”.

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Send Updated Resume in Whats