Customer Relationship Officer

Job Description

Key Responsibilities: Responding to Customer Inquiries: Addressing customer questions and concerns related to products, services, or accounts through chat. Resolving Issues: Identifying and resolving customer problems efficiently and professionally, often escalating complex issues to the appropriate teams. Providing Information: Offering accurate information about products, services, company policies, and procedures. Maintaining Records: Documenting customer interactions, transactions, and feedback in designated systems. Managing Multiple Chats: Handling multiple chat conversations concurrently, maintaining focus and providing timely responses. Ensuring Customer Satisfaction: Striving to exceed customer expectations and maintain a positive and helpful attitude. Following Standard Operating Procedures: Adhering to established guidelines and protocols for chat interactions. Essential Skills and Qualifications: Communication Skills: Excellent written communication is crucial for clear and concise chat interactions. Problem-Solving Skills: The ability to analyze issues, identify solutions, and effectively guide customers towards resolution. Typing Speed and Accuracy: Efficient typing is necessary to handle multiple conversations simultaneously. Customer Service Orientation: A genuine desire to help customers and a positive attitude are essential. Technical Proficiency: Familiarity with chat software, CRM systems, and basic computer operations. Multitasking Abilities: The capacity to manage multiple chat conversations and tasks concurrently. Product Knowledge: Understanding the company's products and services to effectively address customer inquiries. Job Types: Full-time, Permanent, Fresher, Internship Contract length: 3 months Pay: ₹5,000.00 - ₹20,000.00 per month Schedule: Day shift Morning shift Rotational shift Supplemental Pay: Overtime pay Work Location: In person