Customer Relationship Manager

Company Description

Zestee is a food delivery brand with a mission to provide fresh, delicious meals while reducing food waste across India. By offering convenient and sustainable food delivery services, Zestee aims to ensure that every meal counts. We're dedicated to promoting mindful consumption and contributing to a greener, waste-free future.

Role Description

This is a full-time on-site role for a Customer Relationship Management (CRM) Manager. The CRM Manager will oversee and optimize the company's customer relationship strategies, ensuring high customer satisfaction and retention. Key day-to-day tasks include analyzing customer data, overseeing CRM software, segmenting the market, managing CRM projects, and fostering clear and effective communication to support the sales team.

Qualifications

• Strong Analytical Skills for customer data analysis and strategic insights
• Excellent Communication and Market Segmentation skills
• Experience in Sales and fostering customer relationships
• Project Management skills to oversee and drive CRM initiatives
• Ability to work collaboratively within a team and adapt to on-site work in Watford
• Proficiency in CRM software and tools
• Bachelor's degree in Marketing, Business Administration, or related field is preferred