Customer Relationship Manager

Summary: The Customer Relationships Manager will be responsible for engaging users of the Class Saathi platform by building and maintaining trusting relationships. They will play a key role in defining customer engagement strategies and streamlining processes for the end to end deployment lifecycle of Class Saathi across Governments and Private Schools. Responsibilities: Build and maintain relationships with all users, through strategies and processes, as well as direct interaction Lead the design and implementation of customer engagement strategies and processes at scale Create and maintain documentation on deployment status, support status, issues and resolutions Design and implement mechanisms to collect qualitative and quantitative feedback from users Coordinate and support any outreach and/or communications Requisite Skills and Experience: At least 2 years of experience working in relationship management, customer relations, customer support or similar roles Outstanding written and oral communication skills, proficiency in languages other than English and Hindi preferred An understanding of the education ecosystem, including the Government ecosystem, and a basic understanding of education policy preferred Experience with creating, implementing and following up on organization wide processes Job Location: Bihar