Customer Relationship Manager

0 years

3 Lacs

Posted:10 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

  • Build and maintain strong, long-term relationships with assigned clients.
  • Act as the primary point of contact for client inquiries, concerns, and feedback.
  • Understand client needs and objectives, and align our data solutions accordingly.
  • Provide product demonstrations and training to clients on Cybex platforms.
  • Ensure client retention through proactive communication, issue resolution, and value delivery.
  • Identify upsell/cross-sell opportunities and coordinate with the sales team.
  • Maintain CRM records and document all client interactions.
  • Collect client feedback and work closely with product and technical teams for continuous improvement.
  • Prepare reports on account status and customer satisfaction metrics.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Language:

  • English (Preferred)

Work Location: In person

Speak with the employer
+91 7982016144

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