Customer Relationship Manager (CRM)

Experience:

Opening : 2 nos

Role Overview:

The Customer Relationship Manager (CRM) will be responsible for building and maintaining strong relationships with customers throughout their property purchase journey. The role requires managing client interactions, handling queries, coordinating with internal teams, ensuring timely documentation, and providing end-to-end support to enhance customer satisfaction and loyalty.

Key Responsibilities:

• Act as the primary point of contact for customers post-sales till possession and beyond.
  
• Manage the entire customer lifecycle from agreement execution, payments, loan coordination, registration, to possession.
  
• Maintain accurate and updated customer records in CRM systems.
  
• Handle customer queries, concerns, and escalations promptly and professionally.
  
• Coordinate with Sales, Accounts, Legal, Projects, and other departments to ensure smooth processing of customer requirements.
  
• Ensure timely demand letters, receipts, NOCs, possession letters, and other documentation are shared with customers.
  
• Support customers in bank loan processing and registration formalities.
  
• Conduct regular follow-ups with customers regarding payments and project updates.
  
• Manage customer communications emails, calls, newsletters, and project updates.
  
• Work on customer satisfaction initiatives and handle feedback to improve service standards.
  
• Organize customer meets, handover ceremonies, and engagement programs.

Skills & Competencies Required:

• Strong communication and interpersonal skills.
  
• Customer-centric approach with problem-solving attitude.
  
• Good knowledge of real estate documentation and processes.
  
• Ability to coordinate across multiple departments.
  
• Proficiency in MS Office and CRM software.
  
• Negotiation and conflict resolution skills.
  
• Fluency in English, Hindi, and local language (Kannada/Telugu preferred).

Qualifications:

• Graduate / Post-Graduate (MBA preferred) in Marketing / Business Administration or related field.
  
• 3-7 years of experience in Customer Relationship Management, preferably in the Real Estate sector.

Compensation:

• Salary: Best in the industry, commensurate with experience.