Customer Relationship Manager (CRM) Mythri Builders

3.0 - 7.0 years

4 - 6 Lacs

bengaluru

Work from Office

Experience: 3-7 years in Real Estate (preferred) Department: Customer Relations Role Category: CRM / Customer Service Opening : 2 nos Role Overview: The Customer Relationship Manager (CRM) will be responsible for building and maintaining strong relationships with customers throughout their property purchase journey. The role requires managing client interactions, handling queries, coordinating with internal teams, ensuring timely documentation, and providing end-to-end support to enhance customer satisfaction and loyalty. Key Responsibilities: Act as the primary point of contact for customers post-sales till possession and beyond. Manage the entire customer lifecycle from agreement execution, payments, loan coordination, registration, to possession. Maintain accurate and updated customer records in CRM systems. Handle customer queries, concerns, and escalations promptly and professionally. Coordinate with Sales, Accounts, Legal, Projects, and other departments to ensure smooth processing of customer requirements. Ensure timely demand letters, receipts, NOCs, possession letters, and other documentation are shared with customers. Support customers in bank loan processing and registration formalities. Conduct regular follow-ups with customers regarding payments and project updates. Manage customer communications emails, calls, newsletters, and project updates. Work on customer satisfaction initiatives and handle feedback to improve service standards. Organize customer meets, handover ceremonies, and engagement programs. Skills & Competencies Required: Strong communication and interpersonal skills. Customer-centric approach with problem-solving attitude. Good knowledge of real estate documentation and processes. Ability to coordinate across multiple departments. Proficiency in MS Office and CRM software. Negotiation and conflict resolution skills. Fluency in English, Hindi, and local language (Kannada/Telugu preferred). Qualifications: Graduate / Post-Graduate (MBA preferred) in Marketing / Business Administration or related field. 3-7 years of experience in Customer Relationship Management, preferably in the Real Estate sector. Compensation: Salary: Best in the industry, commensurate with experience.

Posted 6 hours ago

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Crm Executive Ekatva Group

2.0 - 5.0 years

3 - 5 Lacs

thane

Work from Office

Role & responsibilities Job Responsibility Knowledge of Project APF (Approved Project Financial) with the Bank. Coordinating with customers for their sales documentation & loan process. Preparation of draft agreement. Planning & Coordination Agreement for Sale Registration process. Taking care of the registration schedule. Coordination with clients for Stamp Duty Payments. Taking follow up from Client & Banker regarding Bank loan & Registration Process. Handling customer grievances - Related to payment issues, Loan process issues, customization in unit issues, possession & clearance formality issues. Coordinating with the team for due & pending installments, collection Updating, processing, & Filling of all documents. Provide project information & construction updates to customers as per request. Handling over the Possession & Kits. Understands Parking Plans & is able to allocate parking slots across the customer base. All Project Agreement Preparation, Execution of Agreement, Arrangement of Registration. Completion Demand Letter, Reminder Letter, Interest letter to be generated / prepared - Settlement the interest issue with the approval of management.

Posted 3 weeks ago

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